What an absolute shocker. Have spent 24 hours trying to order some dresses on the website to no avail. No customer call centre, no response to IMs or email. I eventually gave up and went back to trusty John Lewis. I can only concur with other reviews that since HoF was bought by SD, it’s gone downhill fast. With so many retailers having such good websites and customer care these days, it’s a wonder HoF is still in business. I will certainly not bother with them again. Life is just too short.

Update: I sent the email to the customer services email as requested by “lance” and have never received a response to that email (it is now 3 weeks later!). So they may talk a good game but do not be fooled.