I'm surprised there are so many negative reviews here. I've always had a positive experience & good customer service from M&M Direct. And before you ask, I am a genuine customer (not an employee!). I think some people are being unreasonable, expecting a discount clothing company to run a full phone service as well as email during the pandemic. Come on guys, give M&M a break! That said, I've been disappointed at the product ranges over the last year or so. A lot less choice, with some prices (e.g. on mens Ugg & Lacoste) much higher than when they first launched these brands. I'm hoping it's just Brexit & the recent Suez blockage that have delayed new arrivals and that stock levels, prices & choice will soon revert to previous levels.