The worst
The most terrible service I’ve ever had. Three days before it was due they refused to deliver my turf until after a very exhaustive 15 minute conversation I almost had to beg them to deliver it. Having picked them from a very large selection of turf suppliers I decided to go with someone else who were extremely helpful. I cannot say strongly enough I would never use or recommend this company.
Replying to response.
They looked at my road on google maps and decided it looked steep. For your information it is not a steep hill and I have had many things delivered here on very large pallets and never had any issues. They contacted me three days before delivery out of the blue and told me the driver would not deliver (even though they had no idea what my road looked like). I felt I could not deal with them any further so ordered from a better company
Reply from Quality Garden Supplies
Hi Gavin, We contacted you to simply advise that we did not think that we would be able to deliver your turf on the steep hill that you live on. This was simply to stop you having a failed delivery due to access. We do make it very clear on our website that we can not deliver on to steep hills, your road is very steep.
Dear Sir.. we were simply trying to protect your interests, not trying to be awkward.. naturally we want to supply turf to all our customers and we only raise delivery concerns where we are sure there would be an issue, in this instance we were very concerned about off loading a pallet safely with a manual pallet trolly on such an incline ( the concern was not about getting the delivery vehicle up the road, but about getting the pallet out of the back of the vehicle safely.)