False Refund Promise
Update Friday 5 March 2021:
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The seller forgot to mention that it refused to accept my return of Dreem 2 when the French La Poste tried on 26 January 2021 to deliver it. My liability for the matter ended there. Furthermore, the seller claims to have sent me back the Dreem 2, which is impossible as by its own admission it refused to accept it from La Poste, in the first place: how can you send something back if you have not got it?
Original posting:
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The 30 day free return and full refund is a nonsense. I returned the Dreem 2 within 1 week as it was uncomfortable to use. Cost me £30 to send back. Seller never refunded me for the product or cost of return, despite sending 30 emails. Total ripoff!
Reply from Rêve
Hello Danny! Due to the Brexit, your headband went back to the UK. Mehdi has gotten in touch with you to guide you in sending it back to our office. As soon as we receive your unit we will be happy to give you a full refund.