Fast and helpful. They came and picked up my bike two days before we had scheduled - could have been an issue had my friend not been home, but as a result I ended getting my bike two days earlier as well which was nice. My bike suitcase did not have any scratches or anything, so indicates a gentle treatment. SendBike Used DHL as courrier I am not sure if this is standard and whether you couldn't just order directly from DHL? Anyways, fast and secure delivery of my bike