Took 6 months for a lamp to be…
Took 6 months for a lamp to be delivered. Then, when it arrived, it was a different shape and colour to the one ordered- it was clearly a different product which had been altered to try and look like the original lamp that I had ordered.
March 1, 2021
Reply from Cox & Cox
Dear Wesley,
Thank you for taking the time to review your order. I am sorry to hear you were disappointed with your lamp, I can see that we have arranged for this to be returned to us free of charge.
I have just sent you an email to see if I am able to help to improve your experience.
I look forward to hearing from you.
Best regards,
Lauren - Cox & Cox Customer Experience