I ordered a double oven from Hughes having researched where to buy it and who had it in stock. My only disappointment was from the web search it appeared it was in stock however when I purchased it - turns out it was not in stock. However, I was kept informed about the order and offered a full refund if I did not want to wait which I thought was excellent. I did stick with the order and it was the best price around for the double oven. They called me again to make sure I was still happy to wait for the manufacture (Bosch) to deliver. It did arrive and all good. In my opinion, great service and great value for money. Will use again.