Disgraceful service, long long delays, no tracking service
Absolutely shocking service provided by the company and in particular Claudia. Placed an order at the start of January, told to wait 14 days and we are 15th of Feb and no order received and then they say they cannot track the order or know where it is!!!!! And Claudia assures me in emails "don't worry we are sure you will receive in the coming days" HOW DO YOU KNOW THAT IF YOU CANNOT TRACK!!!!!! Have been asked twice to have patience and wait and nothing!! Second time I have ordered and second time delays with delivery! Products are very good but your non existent service is a disgrace to the retail/customer service industry. Do not recommend to buy anything from them!!
Reply from Crazy Factory
Hello Marcos,
Thank you for taking the time to evaluate your purchase from Crazy Factory through Trustpilot. We are very sorry to hear that there was an issue with your order and would like to cooperate with you to find a solution. For this reason, we would kindly ask you to contact our customer support at info.en@crazy-factory.com. We apologize for asking you to describe the issue once again, but this will ensure that we can help you in the best way possible.
Please be sure to mention that you’ve already contacted us through Trustpilot so that no important details are overlooked. The best thing you can do is to put „Trustpilot“ in the subject line.
If our customer support agents are able to offer you a satisfying solution to your issue, we would kindly ask you to upgrade your original stars rating to a positive one.
Best regards,
Marco
Crazy Factory Support