I feel like I’ve been robbed. Like many people I did a google search for some monitor speakers and a DJ controller etc and Thomann came up at the top. Checked out the site and everything was in English with a good warranty and returns advertisement. So I decided to order from them. What a mistake! Oh my god. Please if I could rewind time I would tell myself to go elsewhere. The prices look good because the VAT isn’t added. Which is fine I guess, many sites do this. In the end I ordered what I needed and paid the £1500. A few days later I get an update telling me that UPS have the parcel and it’s almost ready to be delivered. The only problem is UPS want £300 in import fees!!!!!!!! £300!!!!!! Are you kidding me! Where is this coming from Japan! America! No Germany. I didn’t even think a company as big as this would actively hide import fees. But they do. The only time I found the import fee info was after I got the UPS update, so I had a look around the site and found a tiny category for “delivery” and when you click that and scroll to the bottom it mentions “Import Fees”. This is the work of a crook. You don’t hide additional fees of this scale from customers and then just let UPS tell you about them 3-4 days later. Absolute joke. I’ll never use them again and I advise everybody even thinking about using them to not buy anything from them. As an autistic adult this kind of sneaky business practice has a massive negative effect on not only my mental health (which is now at a suicidal/depressive level) but also my personal finances. I could barely afford to the buy the equipment as it is, but I decided to move forward with the purchase to try and boost my mental health and give myself a new creative hobby. I’ve been left feeling incredibly sick and unstable due to the anxiety caused by not being able to pay the import fees. If I don’t pay them I loose £1500 worth of equipment. I need to contact someone who can give me some legal advice because this can’t be right. Surely. I feel so bad.