Hi Jeremy Lubbock,

Thank you taking the time to share your feedback with us.I'm sorry to read that your not happy with the service you received. We aim to help all customers as quickly and efficiently as possible with there repairs, so i do apologies you experienced delays and for any inconveniences this has caused.

I hope this service issue has now been resolved. If you still require further assistance, please call us on our free phone number on 0800 597 8600 which is open 7 days a week between 8:00am-8:00pm.

Thank you,

Charlotte
D&G Team