Wanted to buy one of the bottles as a…
Wanted to buy one of the bottles as a christmas present beginning of December with the website saying it will be here in time. Still didn't receive it and after I requested a refund I was told it isn't possible as they already shipped it but are kind of holding it back. Really disappointed.
They followed up and gave me a 15% refund for the delay and I also got the bottle in the end.
Reply from Chilly's
Hello Carolin,
I am extremely sorry to hear that your parcel was affected by the delivery delays in Germany. We understand that delays are never ideal, especially around the festive period, so I understand your disappointment. I would love to speak with you further regarding this situation, so could you please look out for my email shortly.
Best regards,
Alice