Trainline's true colours
Trainline took my money efficiently enough. Then, when the plan went south, made it completely between me and the train operators. The train operators pushed back. I'm in the middle without a hope.
Trainline now say I can request a refund, but when I go to their site to find the reservation reference, I just get "Oops, something went wrong." How useful is that?
They say, too, you can call a helpline. If this exists at all it is well hidden.
If this is not dishonest trading, what is?
Reply from Trainline
Hello Peter,
We do understand that the UK Government changing tier restrictions for different parts of the UK.
As per the Rail industry rules, we are offering a free fee exchange for Advance tickets that are purchased on or before the 14th of December for travel on or after the 16th December. You can have up to 6 months to process the change as per rules from the departure date mentioned on the ticket.
If the ticket booked is a refundable ticket , you can claim a refund of upto less £10.00. We are sorry but these are the rules set by the rail industry and we need to abide to the rules and regulations.
Regards,
Nirmala