Laughable
Laughable. I wish I could upload photos of how my house was left. The cleaner did nothing, my sister ended up saying something to her because it was so bad and the cleaner was incredibly rude to us. When she left she slammed the door really hard. She even left her own dirty coffee cup in the sink. She didn’t empty the bins. She didn’t even wipe the surfaces. Didn’t put the hoover back - just left it with all the extra parts unattached all over the floor. She was there for 3 hours and I have no idea what she did. I will never use this company again - you cannot trust them. I complained and they simply do not care. Waste of money - do not use.
Reply from Housekeep
Thanks for leaving feedback, Megan, and we're really sorry to hear that your first clean was disappointing.
We can see that this has been escalated internally and a senior member of the support team has been in touch to help resolve this.
We've now increased the credit on your account to cover the full cost of a reclean. We're looking forward to handpicking a brilliant Housekeeper to attend, and making sure your next experience is much better than the first.
Our apologies again for the disappointing first experience, and please do let us know if we can help further.