Final product was great and excellent customer service

Prompt production and delivery of the dog portrait. 90% of the design was excellent. Unfortunately, the designers converted sorrowful black eyes into yellow "wolf-like" eyes. [You don't get to see a digital version of the design first].

So contacted customer service, sent a side-by-side comparison of the original photo and the delivered product. They agreed it was a problem, redesigned the portrait (and this time sent a digital version for checking) and then produced and sent the new portrait... Excellent: and now hanging on our wall.

So.. lesson: be really clear in your order if there are key features which cannot be subject to artistic license!

I would use West and Willow again - the design is really clean: lots of space in the picture and the style is good