Hi Davos,

Thank you for taking the time to leave a review; we value your customer insight and custom.

I am very sorry to hear that you have not received your parcel and for the inconvenience this delay has caused you.

I can see that your order was dispatched on Friday 18th September on the Royal Mail Express service.
The Royal Mail Tracking history indicates that your order was delivered on Saturday 19th September, at 11:04am by Cirencester depot.

We do not appear to have received any correspondences from you, to advise that you had not received your order.

We are keen to find a suitable resolution for you and we have contacted you directly.
We look forward to hearing from you.