Hello,

Thanks for getting in touch. I am sorry to hear that your review may have been flagged by our software. Trustpilot has fraud detection software that runs 24/7 and scans every review for different parameters. If a review flags up as fake, it is removed from Trustpilot and the author is contacted. If you would like to provide proof of your review, please contact us here https://support.trustpilot.com/hc/en-us/requests/new so this can be investigated. If your review is found to be compliant with out guidelines it will be placed back online: https://support.trustpilot.com/hc/en-us/articles/115000711088-Trustpilot-s-fraud-detection-software

If you have not heard back from our Content Integrity team, it may be that they have not gotten to your request yet. Over a 2 million reviews can be posted on Trustpilot in a month, and even if only a small percentage of these are reported, that's a lot of tickets for our Content Integrity Team to handle! We address each report as quickly as possible, but the process can take time because we usually allow up to 7 days for people to respond to our requests for more information.

The Content Integrity team will be back in touch as soon as they can regarding your case.

Any questions please contact us directly here https://support.trustpilot.com/hc/en-us/requests/new.

Thanks,

Hayley