Careless
I have moved many times over the years, and hence used multiple moving companies, and based this review on that experience.
Holger Danske are surprisingly disorganised and quite careless. They have damaged designer furniture, our piano, tables, and an electrical item. Never have they owned up to anything, and have the cheek to say things arrive at the destination in better condition. Sadly, things could not be further from the truth.
Our experience:
1) Constantly chasing them.
2) Told not to wrap e.g. designer furniture as they would take care of it; did not and it got damaged.
3) Said they would use a lift for the piano; did not and it was subsequently damaged.
4) Caught the moving men discussing some damage they caused to some furniture; when I comment on it they say "oh did we do that?". Then they take a photo and say they'll be in touch. Wrong; you have to chase them.
5) Lift was 2 hours behind moving guys. So time wasted.
6) Moving truck was too small; so needed to wait 3 extra days to get stuff collected.
I regret using them.
10th Sept update: it was booked in my wife's name, Nana Hesler.
12th Oct update: while there was damage, it was great that Holger Dansk accepted responsibility for it. Thank you!!
Reply from Holger Danske Flytteforretning A/S
Dear Will,
We do not have any with your name i our system and no relocation that match what you describe, can you please fill us in on who booked the relocation ? so we can follow up on your experience.
We take our customers very serious so I will follow it up all the way to a solution !!
Best regards
Holger danske '
11/9 Dear Nana and Will,
I will follow up and get back to you as soon as possible.
Best regards
Holger danske
MODTAGET fra kunde :
Fra: Will
Sendt: 1. oktober 2020 08:05
Til: Charlotte - Holger Danske Flytteforretning
Emne: Re: Nana Hesler flytning 01-09 og 04-09-2020 - skadeanmeldelse Faktura - nr.- den 14.09.20
Hi Charlotte,
Thank you for your engagement, professionalism, and support. It's much easier for customers to accept such situations when individuals in companies also accept responsibility for them.
I will update my review to reflect the outcome here.
Kind regards,
Will
Hi Will,
Thank you for your reply and kind words.
As I said I am very sorry you had to have this experience, we always try to do our best, and go the ekstra mile, and when things go wrong, and unfortunately they some times do, then we try to do our best.
Have a fantastic day 😊
Med venlig hilsen
Charlotte Pedersen
Holger Danske Flytteforretning A/S