Oh Dear what has happened to Virgin Media
it used to be fast reliable broadband. Now it's the complete opposite regularly going down for entire days. Customer service has become terrible. In our latest issue the broadband has gone down so I ring Virgin Media at 8am and wait 20mins to get through to someone (I appreciate this maybe because of CoVID-19). I inform them that my wife has a very important online appointment and we have no broadband. "Don't worry sir your broadband should be back online by 6pm". I say "That does not help me as that means my broadband is essentially going to be down the entire day and my wife's appointment is at 1pm". His reply "Sorry to here that, you have a great day now". Now obviously looking elsewhere.