Review of DPD UK


Rated 1 out of 5 stars

Order 15976822719448

Order 15976822719448
I would leave zero if I could. Worse experience ever regarding a delivery. 3 days we have been waiting for my sons motorbike back protector. 1st day. The driver drove past our house after my son excitedly waited for “Shaun” following on the app. He didn’t stop apparently he was behind so took our item to the depot. What ever brain cell he was using that day it wasn’t the common sense one. So after a complaint to customers services our delivery was suppose to arrive the following day. Item 53 on transit a delivery in the evening after being promised it would arrive by 12. Nope once again following the driver this time “Ian”. Didn’t even get close to the house and then his tracking was switched off. Further phone calls to customer services. Not sure what is worse waiting on the phone, for a simple answer or waiting indoors for a simple driver. Either way day 3 parcel now in depot. I’m loosing the will to live and my sons weekend is ruined as we won’t allow him to ride without a back protector. Thanks DPD

July 18, 2020
Unprompted review

Reply from DPD UK

Good morning Jared,

I am sorry for the troubles in service you have experienced with DPD and for the mistakes made in service.

I have notified an advisor of your message, so they will be in contact with you soon concerning this matter.

Andy