Review of DPD UK


Rated 1 out of 5 stars

Saw Driver Drive Up to the House -- Left Immediately Before I Got There

Where I was working overlooks my car park. I saw the driver drive into the car park. Then saw him/her drive off immediately! Took a photo of the house, but not of the front door. Didn't even come to the door, never mind try the door bell or the phone number which I had left. There were multiple of us in (four of us, I think). Other delivery drivers have made the trip from the car park to the main door...

Parcel is rescheduled for tomorrow (Sunday), which is good, but I stayed in for this delivery. Now I'll have to stay in tomorrow. Very unprofessional. Clearly was just in a rush to finish. Highly recommend against using DPD!

UPDATE: They cancelled the delivery for Sunday. I was not contacted about this. I only found out because I looked on the tracking information to find out the delivery slot. Now they have rescheduled it for Monday. Let's hope third try luck. Utter shambles. No support available -- just a terrible automated machine, which gave somewhat irrelevant answers.

UPDATE: Delivered successfully by a very friendly man on Monday morning

UPDATE: DPD replied to this post on 22/06/2020 saying, "An advisor will be in contact with you soon to resolve this issue." Contacted a week later by a very friendly lady at the customer service centre, who was genuinely apologetic, didn't make excuses. She is forwarding the complaint over to the relevant depot. While it was a bit of a shambles, they do seems to be taking it seriously. Glad to leave it on a happier note! :)

June 20, 2020
Unprompted review

Reply from DPD UK

Good morning Sam,

I am sorry for the troublesome service you have experienced with DPD and for the frustrations caused to you.

An advisor will be in contact with you soon to resolve this issue.

Andy