Saw Driver Drive Up to the House -- Left Immediately Before I Got There
Where I was working overlooks my car park. I saw the driver drive into the car park. Then saw him/her drive off immediately! Took a photo of the house, but not of the front door. Didn't even come to the door, never mind try the door bell or the phone number which I had left. There were multiple of us in (four of us, I think). Other delivery drivers have made the trip from the car park to the main door...
Parcel is rescheduled for tomorrow (Sunday), which is good, but I stayed in for this delivery. Now I'll have to stay in tomorrow. Very unprofessional. Clearly was just in a rush to finish. Highly recommend against using DPD!
UPDATE: They cancelled the delivery for Sunday. I was not contacted about this. I only found out because I looked on the tracking information to find out the delivery slot. Now they have rescheduled it for Monday. Let's hope third try luck. Utter shambles. No support available -- just a terrible automated machine, which gave somewhat irrelevant answers.
UPDATE: Delivered successfully by a very friendly man on Monday morning
UPDATE: DPD replied to this post on 22/06/2020 saying, "An advisor will be in contact with you soon to resolve this issue." Contacted a week later by a very friendly lady at the customer service centre, who was genuinely apologetic, didn't make excuses. She is forwarding the complaint over to the relevant depot. While it was a bit of a shambles, they do seems to be taking it seriously. Glad to leave it on a happier note! :)
Reply from DPD UK