I signed up for a free social media course which I did not attend due to internet problems. They emailed me offering a certificate for £50 even thought I didn't attend 1 lesson . They then signed me up for a subscription which I didn't ask or know about. They've taken £100 out of my account without permission and refusing a refund. When I initially enquired they told me that they did not have my details on file. Only after persisting did they admit they had my details and had taken money. However they still refuse a refund and only offered me more phoney courses at a reduced rate.