Review of Trailfinders


Rated 5 out of 5 stars

Superb - exceptional customer service setting a very high standard indeed

I have booked flights through Trailfinders for many years and whilst they have always been efficient, their handling of the fallout from the coronavirus has been exceptional and set standards which would be very hard to beat.

From the outset they communicated regularly – and clearly – about cancellations with constant reassurances that my money was safe. I had several trips booked and where they were unable to obtain a refund from the relevant airline or hotel, they have provided one themselves. I cannot ratee them highly enough – their patience and client-focussed approach is superb and whenever possible I shall use them in the future. Thank you, thank you Trailfinders.

May 27, 2020
Unprompted review

Reply from Trailfinders

Dear SMH

Thank you very much for your kind review. I'm delighted to hear you have received excellent service during a challenging time and I will be sure to pass on your compliments to all involved.

Trailfinders