Although we were disappointed flowers were not delivered on day promised,due to Bank Holiday ,we received an e-mail to say they would be delivered the day before, which was acceptable. We received an e-mail on the afternoon of the supposed delivery date to say flowers had been dispatched and would be delivered TWO DAYS later left in the delivery van for this time. However they were delivered on this date and we did get aFULL Refund,which helped a it towards the initial disappointment.