Frustrated
I placed an order for click and collect from ludlow on 14.04.20 ref QWW327870310 & paid for it.
To date I have not received a text or any contact to my email or face book enquires regarding non delivery. To receive this email obviously means Toolstation received my order.
Since this item was to help with a leaking roof it was in my opinion necessary and I have had to get it from another source.
Let’s hope I get a response from this comment and a refund as requested.
Reply from Toolstation
Good Afternoon, thank you for taking the time to provide us with your valued feedback. I am really sorry to hear of the recent experience that you have had whilst shopping with us. Please rest assured that your view is important to us and we will do our best to improve the service that you receive from us in the future given the opportunity. If this matter hasn't yet been resolved, please feel free to get in touch. Kind regards, Imi