Most of the time ,items take to long to…
Most of the time ,items take to long to be delivered or it’s not as seen in the picture or you don’t receive it. It’s a shot in the dark
Reply from Tophatter
Hi Deborah,
Thank you for sharing your experience.
You are priority number one and we do our best to ensure all experiences on Tophatter are positive. I'm sorry to hear that wasn't the case in this instance.
Items on Tophatter have an estimated delivery time. We ask that you please allow up to 60 days for delivery of each order. However, most items arrive much earlier. See our FAQ What if I haven’t received my order https://tinyurl.com/y5y73kxh
After you've purchased, you can click on any item from your My Orders page then click Where's My Item? to find the current status and timeline. You are covered by Buyer Protection https://tinyurl.com/yy6m335d against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique