Pet Circle claims to deliver their products within 4 days to regional areas. 10 days after my dog’s medication had not arrived I phoned them. They said they would contact Couriers Please to see what had happened. The tracking number on their invoice supplied to me turned out to be Pet Circle’s own tracking number and not that of the courier. All that told me was that the item had left their warehouse so was pretty useless. They then provided me with the courier company’s tracking number which didn’t work when I tried entering it online !
After a number of phone calls and several emails, all dealt with by different staff, they offered me a refund or a replacement order. I advised them that I really needed the product delivered urgently as my dog’s medicine was now overdue and didn’t really want a refund at that time. I requested that it be re-sent by Express Post or overnight courier (but not with Couriers Please). A rather terse email was then received after a further 2 day delay from a Phoebe stating “We do not provide express post or overnight courier services.”
I decided to contact Couriers Please myself to see what had happened. They told me that my parcel was unable to be delivered as the driver couldn't locate my house. My address can be clearly found on Google Maps. I've never had any problem with other online deliveries to my house. They say they advised the seller who then told them to return it back to them. All of this was done without any reference to me, despite me emailing the seller the day before this happened advising that my goods had still not arrived. I told Pet Circle that Couriers Please was a pathetic excuse for a courier company and recommended they do not use them.

13 days after my purchase I got an email from a Natasha stating that they were still looking into the issue with Couriers Please. This was 4 days after they had requested a return to sender from the courier company ! I also received an email from them stating that my order had been delivered which was rubbish.
I was not prepared to wait another 10 days for possible delivery, so I cancelled the order and requested a full refund plus compensation. I also requested a call back from the General Manager and an apology, but of course none of that happened.
I then purchased the same product from another online seller, Budget Pet Products, from whom I had used previously and who had excellent prices and customer service. The item was also about $8 cheaper (so much for Pet Circle’s “best price guarantee”), including a surcharge for sending it by Express Post which took only 2 days to arrive, and Australia Post managed to find my house !
I won’t be ordering from Pet Circle again. Budget Pet Products is a much more reliable option.