If customer service, honesty and reliability are important to you then steer clear of this company. In this day and age of computerised stock systems, they somehow managed  to
'lose' the carpet that I had bought and paid for, yet it took them until 3pm the day before it was due to be delivered to realise their error and let me know. 

In fairness Alex, who fronts the company and appears to have to do the management's dirty work for them, was polite and helpful. However, the guy in their warehouse that I had the misfortune of speaking to was one of the most patronising, rude and ignorant people I've ever had to deal with. In spite of the fact that the company had managed to lose a 4m x 4.5m roll of carpet from the warehouse, he tried to make out that I was being ridiculous to expect any form of compensation for their error and for the stress and inconvenience they had caused other than a refund of the money I'd paid. He clearly had no comprehension of the meaning of customer service or goodwill. To top it all he then tried to make out that I was the one being rude, at which point I put the phone down as it was obvious that this guy was incapable of holding a reasonable conversation.


Thankfully, Designer Carpets in Ilkeston saved the day and provided me with a carpet to replace the one that Designer Carpet Outlet had managed to 'lose' (although the incompetence of losing a carpet that you advertise as being in stock makes me wonder whether the carpet ever existed in the first place). I placed my order with them on the Monday and they cut it to size and got it delivered to me first thing on the Wednesday! What's more their staff are polite, helpful and provide a reliable service - whew!! helped to restore my faith in internet shopping