I signed up with Regus
Fix this problem Regus!
I signed up with Regus, I had a lengthy conversation with the sales rep about their cancelation policy. I was assured this would be a month to month agreement and they needed a retainer which I will get at the end of the agreement. Two months after I cancelled they are still charging my card saying that I signed up for a two year agreement. There is something going on with this company and it needs to stop.
Reply from Regus
Dear Yousra Al Madani,
We are very sorry to receive your feedback. Transparency is key to us so we would always make sure that any queries or discrepancies have been clarified before the signature of your agreement.
You signed a contract with us until August 31, 2021 so you could enjoy an interesting monthly fee. This is a business commitment.
We do offer flexibility to all our customers, but your agreement will end when due, and you should confirm it according to your previous notice. Please understand that we have to know your plans in advance, as we base our business on signed commitments from our customers.
Ending your membership is easy: simply log into your online account and go to the Accounts / End agreement section. Your termination will then be automatically confirmed with an email.
We are sorry if you weren’t aware of this functionality and would like to assist you. Would you please contact your account helpdesk (account.helpdesk@regus.com) so we can investigate further? Support details are displayed on your Regus invoices. Thank you.