Hi Angela,

Thank you so much for getting in touch with us and for taking the time to leave us a review.

My apologies for the inconvenience caused due to the issue encountered.

I can see that our Customer Experience team have now forwarded an email to advise on how best to resole this unfortunate issue

If you need to get in touch don’t hesitate to do so by emailing help@lifestylesports.com

Have a great day!
Declan