Reviews of traders only made after a job has been done. This does not reflect the experiences of customers at the front end, (i.e.:- making contact with a trader; obtaining quotes; etc).
I have tried to use Checkatrade traders on 4 occasions and have only been successful once.
On the other 3 occasions =
1. Website gave 2 phone no's (home & mobile) - home no. had no option to leave a message - it just rang and then cut off, whilst the mobile was unanswered and, again, no option to leave a message. No other methods of contact provided.
2. Sent an email to the email address shown on the website detailing the work required and requesting a visit for a quotation. Received no response whatsoever!
3. Needed a radiator replacing. Called a Checkatrade trader who visited the following day to look at job. He promised a quotation within a few days. I chased up a week later, having received nothing and was finally emailed a quotation a couple of days later. I emailed back, within 48 hours, accepting the price, subject to when the work could be carried out. Followed up with a text message 4 days later - no response. It is now 9 days since me email and I have still not received a reply.
Therefore, my experiences are that, in many cases, Checkatrade traders would appear to have plenty of work and can pick and choose, with little regard for Customer Service, as potential customers cannot give a rating that reflects poor service at the front end. Traders do not even have to display common courtesies.
They are time wasters!