Thank you for your feedback.

We are sorry to hear that an item has not met our usual high standards. At Patatam we pride ourselves on the quality of items we sell knowing that they are second hand.

As you can appreciate we process hundreds of items on a daily basis by hand and occasionally, these small errors can slip through the net.

Please be aware that we do provide a free returns service via the website should you still be unsatisfied with your item.