Footasylum Overseas Exchanges
Bought sliders on web, but too small, sent back to England, along with paperwork for an exchange which it states on forms and online. It doesn’t state that you cannot get an exchange if you are an overseas customer. I got an email to say monies refunded we don’t do exchanges to over seas customers.I have a very disappointed son, not a great service in my eyes.
Reply from Footasylum
Hi Euan Mc
Thank you for your feedback
We are gutted that you were not happy with our returns service
Unfortunately, we can only offer exchanges within the UK
This is stated on our website, You can find out more here: https://www.footasylum.com/returns/
We apologize for any inconvenience caused
Please don't hesitate to contact us if we can help further
Amie
Customer Experience | Footasylum