Hi there Haydn,

I'm sorry to hear that this car park was locked upon arrival!

Unfortunately, it seems this space may have been closed as it was new years day, but no update was provided to YourParkingSpace for this.

Please do note that in situations like this, simply dropping us an email will result in a full refund and if you call us at the time of parking, an alternative can usually be sorted out on the fly for you.

It seems that in this instance, we've had no opportunity to do this for you before receiving this review; as this is the first we've heard of this situation.

I do hope that you'll consider giving us another shot so that we can make you proud, next time around!

Kind Regards,
Josh @ YPS