Very unhappy
I have advertised with owners direct for many years and they have got greedier and greedier every year. Charging a service charge to clients when they book, forcing you to use their online payments then keeping your money for eight weeks until clients go to your place. I could go on. They are a disgrace and home away and holiday Lettings are part of them. I was determined not to use them ever again and looked to find an advertiser that wouldn't rip everyone off and loads of people have gone with simplyowners so I have as well. You should be ashamed of yourselves owners direct
Reply from Owners Direct
Dear Maureen,
Thank you for sharing your point of view. We have implemented the service fee in order to invest in enhanced services and protections designed to give travellers peace of mind when booking, such as 24/7 customer service, emergency re-booking assistance, and also our Book with Confidence Guarantee.
To clarify, the online payments are not mandatory on our site. Property owners are free to choose other payment methods including cheque, electronic bank transfer and PayPal. The funds are disbursed one day after check-in for and are not held by us. The payments are held by our third party payment providers who are not part of Owners Direct.