Rented a car in Italy with completely full insurance and used emergency road assistance as was stack.

The service should be fully covered by insurance as stated in terms and conditions of the company. I provided all receipts and explanation.

My case was escalated to management in february and it is almost 6 months they are ignoring me by phone and by email.

They doesn't reply to my emails and always asking to wait by phone calls.

Unrealiable company.