Booked the car for 3 days from Las Palmas Airport. As you arrive you need to phone them so they can pick you up. As you phone them, you'll find out that they don't speak English and beside my Spanish was ok, It was quite hard to understand them. Waiting time according to the m was 20 minutes. It took them 1h 30 to reach the meeting point. No reason or apology was provided. The car was brand new and i returned it without any scratch. They insisted that i was late even though my booking on rentalcars.com says different so after a long discussion they told I could go. I reached home and after checking my bank statement I found out that they charged me 25 euros extra without my consent. To give you an idea the cost of the car rental was 40 euros. It is a legalized SCAM. never again