We had a very poor experience with…customer service and insurance coverage.
We had a very poor experience with Discover Car Hire and their partner, AutoClick in Mallorca, Spain. We elected full insurance coverage through Discover Car Hire and were charged for it by them and then were again mis-led to select full coverage by AutoClick when we picked up the car. We were charged for insurance twice and were not given any explanation as to why we were even offered additional insurance by AutoClick when we had booked online with Discover Car Hire (you'd think they would have informed AutoClick that we were already covered). AutoClick's contract was provided to us in Spanish and therefore we didn't understand all that we were being led to sign. Additionally, the customer experience we had at AutoClick's rental office in Mallorca was far less than ideal ... the man at the service desk scolded us for missing the shuttle at the airport (even though our flight was delayed 2+ hours...and we had to pay for a taxi to get there), talked down to us, and wouldn't let us leave through the main door because it was "too windy" for him. Neither company offered any satisfaction or resolution after the fact. I will not book with Discover Car Hire or AutoClick ever again.