Wrong Hotel
We booked yesterday for the Caloura Hotel in Agua de Pau through trivago where Bedfinder shows the pictures of the Hotel, the address, and now we were booked into Aparthotel Do Mirante, AGUA DE PAU instead, which is a lower end hotel, but there are no rooms at the Caloura Hotel in Agua de Pau now and very limited in the Hotel they put us in, Bedfinder says its a IT issue with Trivago
Reply from bedfinder
Hi Rosa,
I am really sorry to hear of the issues that you have experienced with this booking.
In the unlikely event of technical error during the booking process, we do everything in our means to confirm the right property, if not we provide the full reimbursement.
Should you wish to contact our customer support advocates they can be reached on the number provided on our website or in your booking confirmation and they will be happy to assist you.
Kind regards,
Marietta