Review of Legal & General


Rated 1 out of 5 stars

Terrible customer service experience... AVOID!!!!

Called them twice with a claim as they are the under writer for Bradford and Bingley Home Insurance. Both times I was waiting for for over 30 minutes for a reply. Once answered the claims advisor was quite not helpful and was suing terms like "if your claim is successful". I explained that I was the customer with a valid claim and that as the customer who had spent a lot of money with her company! I have to say their manner they treat customers is terrible. The customer service with Legal and General was shocking! I have now cancelled the policy and gone with a more expensive company as I have zero confidence in them! AVOID!!!!
Luckily with sites such as Trustpilot the customer can now warn others so gone are the days when companies can get away with this!

November 18, 2017
Unprompted review