Customer support goes out of there way to ensure your event experience is top shelf. Tickets I purchased were hard copy for a concert at the location of our weekend getaway. However, on the morning of my departure (day before concert) I was scheduled to leave before estimated delivery of the tickets at my house. Naturally, I did not think of this until just before I was being picked up to get on the road. I called to inquire about what options I had available to me. Bottom line, the representative was able to convert the hard copy tickets into an electronic version. Just as she was working things out, the Fed Ex truck arrived with the tickets with literally 1 minute to spare. Thank you for a great experience.