Thier crazy sale and selection is what drew me in to be a JustFab VIP member. I bought 2 pair of boots. One pair I wear daily as they are so warm & cozy!! The other pair did not fit sadly but don't fret! They have impeccable customer service quality and made the exchange process a dream! So much so that once my boots are registered to be shipped back, my next pair will be immediately shipped out! Great great great!