Summary. My phone took nearly three weeks to arrive, in which time I had moved to university causing further issues. There were many mistakes on the part of MPD employees, including telling me I could have sent to my university address, only for me to ring up to ask where it was a while later and be told they don't to university addresses, and one time not accepting my home address because they hadn't given it correctly to talkmobile. See below for more details.

On posting of this review, a representative contacted me about trying to sort it, and offered me some compensation, which was an honourable thing to do. A shame it took until I'd posted a review, but better late than never.

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UPDATE: MPD have now agreed to pay the cashback, and it is being processed. I shall update again when the money is actually in my account. As such, I've increased from 1* to 2*s. Still, shouldn't take 10 (long) emails to get the cashback.

However, they are now trying to renege on this promise of cashback. I claimed cashback after 6 months, and on trying to after 15 I've been told I can only get for the months 12 to 15. As such, they're trying to steal ~£40 from me. I've had now a phone call and about 10 emails with customer service, and I get basically the same response every time: they just quote the Ts/Cs to me, and then make a crazy inference and say I can't claim for months 6 to 12; I've even spoken to other people I know about this, and all of them have agreed with me.

Be warned: when they say you can claim cashback "as of" months 6, 9, 12, 15 and 18 (for a 24 month contract), and that the bill you provide for one of these months must be less than 60 days old, what they actually mean is that you *must* claim within 60 days of *each* of these; moreover, they will pay you one-fifth of your cashback after each of these (not 6 months worth, then 3 and so on). This is a perfectly reasonable scenario, but it is not what is written on their website. If you follow these (additional) requirements, then I don't believe you'll have any issue getting the cashback.

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Details of original shambles.

I ordered on a Friday afternoon, with the website saying that it would be delivered on the Monday. I was moving back to university on the Friday, so I thought this was ample time. After a while the order tracker changed to asking me for more information, because they hadn't given my address to talkmobile properly, and so they thought I didn't have a house name/number. Then had to wait ages (and multiple phone calls) for a credit check (so much for next day...) which finally came through on Wednesday.

I phoned them Wednesday evening to say that I needed the order now sent to my university address, as I wouldn't be at home from Friday onwards (leaving early morning). They said that they wouldn't send to a different address (even though they were at fault). They said to change my bank address to my university address, then they'd transfer the credit check over and I'd get it quickly.

Bank took until about Saturday/Sunday to do this, so I phoned up and asked for it to be sent. I was then informed that they don't send to university addresses: one person told me this, but then when I phoned up later to speak to him after he'd checked something, the person who answered had no problem with it. So through went the order, no problem that time.

A few days later it still hasn't gone through, and I ring up and find out that the first person was right, they can't deliver to a university address. So I ordered with my other card -- still registered at home. I made sure they knew to transfer the credit check over, and they said they would.

So the order went through and, lo and behold, they wanted a credit check. Now it's changed to "Order is being verified".

While the employees have been pleasant, at least twice now I've been given incorrect information. I'm now just waiting for the order to come through to my home, then I'm going to have to pay for it to be sent up to me, and of course take the risk of its getting lost. MPD didn't even offer to pay for this delivery, since the only reason I didn't have it before I left* is due to their error. [*Note that next day delivery plus at most 48 hours for the credit check would mean that the latest it could come would be Thursday. However, their error meant it was scheduled to come Friday.] I wish I'd just let it come Friday, then have my parents send it up to me. However, given the information I had, I doubt this would happen.