Review of CeX/WeBuy - United Kingdom


Rated 1 out of 5 stars

Utterly dreadful Service bordering on the criminal

My sons phone was stolen, together with his girlfriends from their home. After making some enquiries he traced the thief and spotted the phone in CEX window display in Widnes. He told the staff what had happened and pointed out the phone in the window. The staff member told him that the IMEI number was required to prove it was his, despite him telling them when it was stolen (only three days earlier), the persons name and address who stole it but they refused to do anything. Anything other than sell it the very next day that is. We were told that the only thing they could do was to block the phone but after a month the alleged purchaser who bought it for £235.00 still hasn't returned the item and so it appears it must be being used abroad or for parts. How very convenient! What makes it even worse is that the "WeCare" team (sorry for laughing but that terms creases me up) now tell me six weeks later that my son didn't tell the Manager what he says he did but merely pointed to a phone and said that's my phone. The Manager said that it couldn't have been his phone because they had had the one pointed out for weeks. If my son had only said what the store staff had said they wouldn't have known that it was only stolen 3 days earlier. I'm afraid they have blatantly lied because the following day after they sold the phone I went into the store, spoke to the Manager and he confirmed that the reason they did nothing was because "WE NEED THE IMEI NUMBER" to prove it's his. If you ask me to guess what's happened I'd have to say that the store member has acted illegally in selling something that they knew was or was likely to be stolen. I've no intention of going quietly on this one so, the BBC, the local papers and trading standards are on my shopping list before taking them to the small claims court.

August 5, 2014
Unprompted review

Reply from CeX/WeBuy - United Kingdom

Hi Steve,

I'm sorry to hear about this. Please be aware that whilst the item may have been stolen from you, we need proof of your claim. I understand that the matter could have been handled a little more delicately, however, in such instances, the store could assist you only with the involvement of the local authorities.

Therefore, if you feel that your item(s) may have been illegally sold to us, I'd advise you to contact your local authorities and have them contact us so that we could assist them and help them investigate the matter.

Thanks for your review.

Rupa
CeX