Eveŕything arrived in great condition…
Eveŕything arrived in great condition and very quickly. I am very satisfied
July 1, 2025
Unprompted review
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Company details
Written by the company
Zoomalia.pt, Loja on-line com produtos e acessórios para animais com a melhor qualidade do mercado e com marcas própias exclusivas a preços acessíveis para todos.
Contact info
Rue du Pays d'Orthe, 40230 , St. Geours de Maremne, France
- 0972574050
- contacto@zoomalia.pt
- zoomalia.pt
4.5
Excellent
895 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
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Very displeased
The bottle was open and leaked all other the packaging. Product was empty when it arrived and when I contacted them I received no response. Terrible shipping & aweful customer service
After a long ordeal it has been resolved
January 31, 2025
Unprompted review
Reply from Zoomalia.pt
Good morning Sara
We regret what happened and our customer service department certainly did not receive your message.
Have you explained your situation in your customer area? or sent us an email to contato@zoomalia.pt?
Please send us an email to contacto@zoomalia.pt indicating your order number and photos showing what happened with your order.
Once again we apologize and our customer service will find a solution to your situation shortly.
Best regards
Jose from Zoomalia
Bom dia Sara
Lamentamos o sucedido e certamente o nosso serviço de cliente não recebeu a sua mensagem.
Expôs a sua situação na sua area de cliente? ou enviou-nos um mail a contacto@zoomalia.pt?
Peço que nos envie um mail a contacto@zoomalia.pt indicando o numero da sua encomenda e fotos que mostrem o que ocorreu com a sua encomenda.
Uma vez mais pedimos desculpas e o nosso serviço de clientes encontrará uma solução em breve para a sua situação.
Com os melhores cumprimentos
José da Zoomalia
Reply from Zoomalia.pt
Hello Ursula
We're very pleased to hear that you appreciate the quality of our services!
Thank you very much for your comment and we look forward to seeing you again at www.zoomalia.pt.
Best regards
The Zoomalia team
I cannot send an e.mail or contact your…
I cannot send an e.mail or contact your team. I have made a transfer of €108,95 to your .french bank account but have no idea if they have received my actual order
March 22, 2024
Unprompted review
Reply from Zoomalia.pt
Dear Monya,
I see the customer service contacted you as soon as we received your message so we can help you with your order.
Please, do not hesitate in the future to contact us by mail at contacto@zoomalia.pt or using our customer support at Portugal https://www.zoomalia.pt/support/question/ so we can call you back.
Kind regards
Nuria from Zoomalia
Repeat orderi
Parcels arrived securely packed and in a speedy turnaround from orde placed. This is the regular order I place and not disappointed. Keep up the great service.
October 4, 2023
Unprompted review
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5 not possible because you have taken…
5 not possible because you have taken on GLS
April 20, 2023
Unprompted review
great products and fast shipping.
March 18, 2023
Unprompted review
6 weeks of delivery is too much! My dog suffers
I’m waiting for the food for my dog more than a month!!! The delivery is awful. My dog suffers from pancreatitis now because of the delays. I ordered the food in advance, but didn’t expect it to be more than 6 weeks! 🤬 HIGHLY DO NOT RECOMMEND. They know about the problem and for 2 weeks no change
December 14, 2022
Unprompted review
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Great site and products.
Great service. On time sometimes early. Good prices.
September 6, 2022
Unprompted review
Quick delivery but with no tracking and…
Quick delivery but with no tracking and minor imperfections on the item don’t allow me to classify with a perfect 5*. Good product at a good price.
September 4, 2022
Unprompted review
Excellent service and arrived early
Excellent service and arrived early, will keep using them.
June 23, 2022
Unprompted review
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Fantastic service, and easy to use website
Was so much easier than I expected and my delivery was earlier than the due date too. In the absence of AMAZON PORTUGAL this really is an excellent way to shop for items you may not always find in supermarkets. Thank you too for the English language option. Excellent service
May 12, 2022
Unprompted review
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