Your Mortgage People Reviews 1,108

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the staff's professionalism, friendliness, and expertise. Consumers appreciate how smoothly and quickly the company handles the mortgage process. People also value the clear and constant communication, which keeps them informed at every stage. The value for money and the company's app are well received. The advisors are commended for their ability to explain complex information in a simple and understandable way, ensuring that clients feel supported and confident throughout the entire process. However, some reviewers express mixed feelings about getting in contact with the company.

Based on these reviews

Rated 5 out of 5 stars

What an amazing gem of a company I found on social media. Outstanding service especially from Chris, who from the very beginning was informative, efficient, friendly and understanding. Always availab... See more

Company replied

Rated 5 out of 5 stars

Joy & the team were so professional from start to finish The broker fee is lower than some companies without losing the quality of service She always kept us updated and the process was seamless I... See more

Company replied

Rated 5 out of 5 stars

My experience dealing with your Morgate people was amazing as my case was a bit complex.Alex Roe handled my case from the beginning till the completion day Alex Roe was very professional and knowledge... See more

Company replied

Rated 5 out of 5 stars

Both Edwin and Michelle communicated everything so efficiently what I was entitled to, what to do and what I needed and kept me up to date at every point. The communication was excellent, the service... See more

Company replied

Rated 3 out of 5 stars
Verified

The initial broker experience was great! So responsive, very knowledgeable and personable. They accessed me a great deal and understood my requirements well. After the agree in principal I was move... See more

Company replied

Rated 5 out of 5 stars
Verified

A very good remortgage experience, the team were happy, helpful and knowledgable. A special mention to Charlotte A who really went the extra mile. We were kept updated and all went to plan. Thank you... See more

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Rated 5 out of 5 stars

We had a great experience working with Shahid Khan. He took the time to go through a wide range of mortgage options with us and kept us updated throughout the whole process. He was always professional... See more

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Rated 5 out of 5 stars
Verified

From start to finish the communication received from the mortgage people was brilliant, keeping me updated all the way. Special thanks must go to Joy she was amazing and went that extra mile in helpin... See more

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Rated 5 out of 5 stars

I was really stressed about getting our mortgage sorted, but Rohit Thapa put me completely at ease. He guided me through the options step by step, making the process feel clear and manageable. I was... See more

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Rated 5 out of 5 stars

From initial contact to completion of my remortgage, Liam Bickerstaff was fantastic. He knew exactly where to target my needs and had it spot on. Communication when doing something like needs to be sp... See more

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Rated 4 out of 5 stars

Very happy with our mortgage advisor, Jessica Bennett who was very thorough in everything she did, explained all clearly, always patient, responsive and helpful. 5 star service all round and won't u... See more

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Rated 5 out of 5 stars
Verified

Excellent Service, so easy to deal with, I explained my situation once, Francis was attentive and reassuring. I’d been down so many avenues to try and get some assistance so by the time I saw the adve... See more

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Rated 5 out of 5 stars
Verified

I have the pleasure of dealing with both Hadi Abdul and Mark Bedwell. They made the entire process seamless. They were both reactive and proactive and without a doubt made my moving experience a lot... See more

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Rated 5 out of 5 stars

I highly recommend YMP because David and Edwin who were the advisers explained everything in full details and ensured we got the most cost effective mortgage option and lender. Michelle was also amaz... See more

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Rated 5 out of 5 stars

5 star service from start to finish remortgaging with Your Mortgage People has literally changed our life! We have saved over £1100 per month in debt servicing fixed a rate for 5 years and reduced our... See more

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Rated 5 out of 5 stars

I received outstanding service from the very first call right through to completion. Kyle Carter was exceptional, friendly, courteous, and incredibly knowledgeable. Communication was clear and consis... See more

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Rated 4 out of 5 stars
Verified

Good company who offer competitive rates. Took an age to complete our remortgage (no fault of Your Mortgage People) but eventually got there thanks to hard working staff. My only criticism would be h... See more

Rated 5 out of 5 stars

I can’t fault the service I received from Your Mortgage People, my advisor Jessica Bennett went above and beyond to secure what I needed. She and the team working on my case kept me updated every step... See more

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Rated 5 out of 5 stars
Verified

I wasn’t very confident from the beginning, the team made me feel at ease, talked me through the whole process from start to finish, kept me up to date with updates and what will happen next and who w... See more

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Rated 5 out of 5 stars
Verified

I’ve been using your Mortgage people for some time now and they’re so professional really know the market you get 100% personal service Aaron Griffin has always been top class as have the team thank... See more

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Rated 5 out of 5 stars
Verified

Thank you to the guys at your mortgage people for funding me an excellent deal and guiding me through the whole process. The staff are very friendly and helpful, the service was incredible. Highly rec... See more

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Rated 5 out of 5 stars

I found Simon Birkmyre incredibly useful, knowledgeable and quick. He gave me good sound advice and unlike many; he had a lot of to date knowledge in his head, off cuff l, rather than having... See more

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Rated 5 out of 5 stars

The process has been navigated with relative ease. My journey through the process was made very easy by constant and friendly updates from Joy Barnes. My personal life and career was hectic at th... See more

Rated 5 out of 5 stars

I recently used Your Mortgage people for a remortgage, Peter Hart and Laura Faithfulbowie were both excellent and worked really hard to get this through really quickly. I really can't recommend them e... See more

Rated 5 out of 5 stars

Edwin Guy and his team were brilliant from start to the finish of our remortgage , they made the whole experience stress free with there expert advice and know how. Can't thank them enough and would h... See more

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Rated 5 out of 5 stars

An excellent service going above & beyond addressing all of my needs working late into the night to get me the best deal. Excellent work

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Rated 5 out of 5 stars

Amazing job by Rosie Boxall. She contacted us immediately after we sent a request through a price comparison site. Offered easy to understand advice and guidance, prompting our family to... See more

Rated 3 out of 5 stars

The mortgage service was excellent, from initial enquiry, a follow up call with Peter Hart, and a mortgage in principle within the hour. Really couldn’t have asked for more. Very easy, I would highl... See more

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Rated 5 out of 5 stars
Verified

Kept in touch throughout and made what could've been a confusing, stressful time very easy. Regular updates with simplified tasks for what we had to do next. Even sorted and updated our lif... See more

Rated 5 out of 5 stars

Everything you hope for when you "search" for a mortgage deal. A friendly and professional approach from Rosie, Rebecca and Owen at each stage of advice, processing and completing our mortgage whic... See more

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Rated 5 out of 5 stars

This was without doubt one of the best experience's we have ever received from a company when dealing with finances. From the initial phone call to sorting the new mortgage ,it was first class, we wou... See more

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Rated 5 out of 5 stars

Big compliment to Michael Hamilton from Your Mortgage People, who dealt with our matter in a very competent, efficient and friendly manner. He's clearly excellent at what he does. We look forward to u... See more

Rated 5 out of 5 stars

Just completed on my remortgage in 4 weeks and everything from start to finish ran smoothly and fast. We received excellent service from Aaron Griffin, Liam Bezzina and Lucy Drew, and they communicate... See more

Company replied

Rated 5 out of 5 stars

I had a very excellent experience with YMP , especialy I would like to give a Big thanks to Reuben and Laura who understood my situation and helped me with very efficiently , friendly and very ti... See more

Rated 5 out of 5 stars

In the space of a day, Mortgage Advisor ‘Ivaylo Saltirov’ guided us through a number of scenarios so we could make an informed decision about the optimal solution. He then found us an excellent r... See more

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Rated 5 out of 5 stars
Verified

The advisors were always on hand to answer questions. The mortgage people’s prices were very competitive. The process was very efficient and swift. I was always kept informed at every stage of the pro... See more

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Rated 5 out of 5 stars

My dealings with this company were extremely positive, I was very lucky I ended up with them as I was searching for mortgage options and went through a website pretending to be MSE so getting these g... See more

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Rated 5 out of 5 stars

I spoke to Simon, he was super helpful, answered all my questions and gave me lots of free advice. Thank you Simon, greatly appreciated. 😀

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Rated 5 out of 5 stars

From our initial call with Richard in February, the process couldn't have been more transparent with every step explained. Joy Barnes was our completion officer and was dedicated to ensuring the proce... See more

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Rated 5 out of 5 stars
Verified

Great from start to finish. Had used them previously but this time round wanted to do a little more than the standard 2 year fixed deal. Jess found a great deal that met our needs and helped all th... See more

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Rated 5 out of 5 stars

Richard and Mark from Your Mortgage People were absolutely incredible in helping me re-mortgage. They were very diligent in all their actions and helped explain everything in an easy manner for me to... See more

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Rated 5 out of 5 stars

I have been thoroughly impressed with the politeness, professionalism and speed in which Shahid Khan, in particular, at Your Mortgage People has handled my remortgaging. Thank you so much you have mad... See more

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Rated 5 out of 5 stars

I had an outstanding experience working with my mortgage advisor. From the very beginning, they took the time to understand my needs and patiently guided me through each step of the process. What... See more

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Rated 5 out of 5 stars

We had a great experience with Adam and Laura. They were very supportive and walked us through the whole process. Would recommend.

Company replied

Rated 5 out of 5 stars

Brill brill brill - honest and trustworthy-told me to ring the Leeds my current supplier because I had left it a bit late - durr me - but would ring me in 18 months - asked him what I owed - said not... See more

Company replied

Rated 5 out of 5 stars
Verified

I dealt with Jess and Michelle, they were excellent from start to finish, everytywas so easy and seamless, and handled so quickly. Very happy

Company replied

Rated 5 out of 5 stars
Verified

Great service from start to finish. Fully updated at all times. The deal that Matthew worked out for us was excellent, and has saved loads of money! Highly recommended

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Rated 5 out of 5 stars

Easy to talk to and very quick service provided by all highly recommend thank you

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Rated 5 out of 5 stars
Verified

Execellant service from your mortgage people fully recommend them , well done to all 👍

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Rated 4 out of 5 stars
Verified

As long as you realise you’re paying a lot of money for the service at the start, you’d be hard pushed to find much to complain about from initial contact right through to completion. Only one slight... See more

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Company details

  1. Mortgage Broker

About Your Mortgage People

Written by the company

At Your Mortgage People, we search the whole of market to help find the best mortgage deals for you. Getting a mortgage can be an intimidating prospect, but our friendly and professional advisers will guide you through your options and manage the whole process from start to finish.

Looking to remortgage to free up some cash or clear debts?
Perhaps you’re after a better interest rate or to fix your payments?
Maybe you’re looking to move home and need some advice?

In any case Your Mortgage People can help. Get in touch today for a free quote.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Amazing company

Amazing company. Highly recommend using their services. From start to finish Shakoofa Jaffar and Harjit dealt with my application. Shakoofa was very helpful and professional in her manner. Also extremely knowledgable about the products, she is a real asset to the company. I was kept informed of every stage so felt my application was in good hands. So pleased I went with Your Mortgage People now.

October 15, 2025
Unprompted review
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Reply from Your Mortgage People

Hi Sam, thank you so much for sharing your positive experience with us and leaving a great review. We are delighted to hear this feedback and will ensure to pass over your compliments to Shakoofa and Harjit!

Kind regards, Your Mortgage People

Rated 4 out of 5 stars
Verified

they were very professional

they were very professional, knowledgable and trustworthy

October 1, 2025
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Reply from Your Mortgage People

Hi Albert, thank you for leaving us a review, we are so glad to hear you were happy with the support from the team!

Kind regards, Your Mortgage People.

Rated 1 out of 5 stars

Didn't ask for a phone call

Didn't ask for a phone call, they called. Then told them, I didn't want a call, they ask can I call you? Cold calling.

Edit after below:
On the very last page it says we will call, after submitting (compare your deals). I got a call from Darren, and replied very message saying I didn't want a call, he replies still pushing for a call. Next day I get a call from Lauren, reply via text I don't want a call, I didn't ask for one. Reply from Lauren pushing for a call.

October 14, 2025
Unprompted review
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Reply from Your Mortgage People

Hi Matthew, we take reviews very seriously and wanted to acknowledge that we’ve received yours.

As you've stated, we have been trying to contact you, but this was not a cold call, it was in response to your online inquiry. The online form you completed confirmed you would be contacted by one of our advisors to discuss your remortgage, and an SMS sent to you would have informed you it would be us who would be calling.

As you have made us aware you do not wish to speak to us, your data has been removed from our system so you will not receive any further calls.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars
Verified

Very helpful service

October 1, 2025
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Reply from Your Mortgage People

Thank you so much for leaving us a great review!

Kind regards, Your Mortgage People

Rated 2 out of 5 stars
Verified

I really didn’t like the generic reply…

I really didn’t like the generic reply emails! They say they will get back to you but inevitably it’s you that continue to chase them. For £1500 fee I did a lot of chasing to external agencies as I waited for a response to the emails and was on time constraints for completion. A very stressful time not helped with ignored emails.

I understand from your reply how these emails should work but I personally found them very frustrating!

October 1, 2025
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Reply from Your Mortgage People

Hi Heather,

Thank you for your review, we’re sorry to hear you're disappointed with the service you have received.

We would like to start by addressing the ‘generic emails’ you received, these are used to confirm we have received your email and outline the timeframes within which we will reply. From reviewing your file, I can see these timeframes were met, so we cannot agree that these were ignored.

As for your other point regarding our fee and your chasing of external companies, we would like to highlight that your case was not a straightforward one and our team worked hard and acted in good faith throughout your case to ensure it would complete at the desired time, which it did.

We are saddened to receive a low rating based on these reasons, however we’re pleased to have been able to help arrange your new mortgage deal and hope that you will consider us again in the future.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars
Verified

Great service helped me get it all done…

Great service helped me get it all done and over the line good support. Would use again.

October 1, 2025
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Reply from Your Mortgage People

Hi John, we are so pleased to hear you had great service from the team! Thank you for your feedback.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Outstanding Service

What an amazing gem of a company I found on social media. Outstanding service especially from Chris, who from the very beginning was informative, efficient, friendly and understanding. Always available to answer any questions and explain things clearly. My case took longer than we anticipated but that was through no fault of these guys. Highly recommended and will use them again in a heartbeat.

October 1, 2025
Unprompted review
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Reply from Your Mortgage People

Hi Angie, thank you very much for the glowing review! We are so pleased to hear you found the communication and support from Chris and the team so helpful during the process-we’ll make sure to share your kind feedback with them.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Joy & the team were so professional…

Joy & the team were so professional from start to finish
The broker fee is lower than some companies without losing the quality of service
She always kept us updated and the process was seamless I would 100% use them again and will recommend to my friends & family so if your looking for a mortgage broker to get you the best rate on the market give them a call today you will not be disappointed thank you ☺️

October 9, 2025
Unprompted review
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Reply from Your Mortgage People

Hi Vicki, it’s wonderful to hear you had a great experience with us, thank you for your review! We would look forward to assisting you again in the future and will ensure to pass this lovely feedback over to the team.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Easy to talk to and very quick service…

Easy to talk to and very quick service provided by all highly recommend thank you

October 7, 2025
Unprompted review
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Reply from Your Mortgage People

Hi Bear, thank you for sharing your positive experience with us, it is much appreciated!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars
Verified

Very helpful and went very smoothly

Very helpful and went very smoothly

October 1, 2025
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Reply from Your Mortgage People

Thank you very much for leaving us a review, we are so pleased to hear this!

Kind regards, Your Mortgage People

Rated 5 out of 5 stars
Verified

A really good team.

A very good remortgage experience, the team were happy, helpful and knowledgable. A special mention to Charlotte A who really went the extra mile. We were kept updated and all went to plan. Thank you so much to you all.

October 1, 2025
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Reply from Your Mortgage People

Hi Julie, thank you for your wonderful review, we will ensure this feedback is passed onto Charlotte!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars
Verified

Execellant service from your mortgage…

Execellant service from your mortgage people fully recommend them , well done to all 👍

October 1, 2025
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Reply from Your Mortgage People

Hi James, thank you for taking the time to review us. We are glad to hear you had a positive experience.

Kind regards, Your Mortgage People.

Rated 1 out of 5 stars
Verified

Rubbish service

Everything, incompetent didn’t follow requests up, may well do it yourself

October 1, 2025
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Reply from Your Mortgage People

Hi Kate, we are sorry to hear you're disappointed with the service you have received, but unfortunately you haven't given enough information for us to understand why you feel this way and after reviewing your case, we cannot identify the issue.

If you would like to tell us more about your experience so that we can ensure a better service for our customers in future, please let us know.

Kind regards, Your Mortgage People.

Rated 3 out of 5 stars
Verified

Thanks for your help!

The initial broker experience was great! So responsive, very knowledgeable and personable. They accessed me a great deal and understood my requirements well. After the agree in principal I was moved to a different processing team, and things then became a little less seamless and responsive, leaving me a bit confused and having to chase for updates. But all in all I'm delighted with the service, and the broker fee well worth the investment.

September 30, 2025
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Reply from Your Mortgage People

Hi Rachel, thank you for your review. Whilst we are glad to hear how happy you were with the service provided by your Mortgage Advisor, we are sorry you feel you were not met with the same level of service by the processing team. We take reviews seriously and will therefore ensure this feedback is passed on to the relevant management.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars
Verified

I dealt with Jess and Michelle

I dealt with Jess and Michelle, they were excellent from start to finish, everytywas so easy and seamless, and handled so quickly. Very happy

September 29, 2025
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Reply from Your Mortgage People

Hi Michelle, thank you for leaving us a review. We are so pleased to hear the service you received from our team was easy and seamless!

Kind regards, Your Mortgage People

Rated 5 out of 5 stars

Detjano Kamberaj

My experience dealing with your Morgate people was amazing as my case was a bit complex.Alex Roe handled my case from the beginning till the completion day Alex Roe was very professional and knowledgeable and easy to talk to.thank you

September 10, 2025
Unprompted review
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Reply from Your Mortgage People

Thank you for sharing your positive experience with us, we are so glad our team were able to help you! We'll be sure to pass your kind feedback over to Alex.

Kind regards, Your Mortgage People

Rated 5 out of 5 stars

Both Edwin and Michelle communicated…

Both Edwin and Michelle communicated everything so efficiently what I was entitled to, what to do and what I needed and kept me up to date at every point. The communication was excellent, the service and the speed of the process was also perfect and in line of what and when I needed it. Above the level service.

September 29, 2025
Unprompted review
Your Mortgage People logo

Reply from Your Mortgage People

Hi Tahir, thank you for taking the time to share your positive feedback with us. We are so glad to hear you were so happy with the high level of communication and service provided by Edwin and Michelle! We will be sure to pass your kind words over to them.

Kind regards, Your Mortgage People

Rated 5 out of 5 stars

An excellent service going above &…

An excellent service going above & beyond addressing all of my needs working late into the night to get me the best deal.
Excellent work

September 26, 2025
Unprompted review
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Reply from Your Mortgage People

Hi Andrew, thank you very much for your review, we’re so glad to hear our team got you the best deal!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Brill brill brill

Brill brill brill - honest and trustworthy-told me to ring the Leeds my current supplier because I had left it a bit late - durr me - but would ring me in 18 months - asked him what I owed - said nothing - promised him a beer or two in Wales when he was next in Gods home country

September 25, 2025
Unprompted review
Your Mortgage People logo

Reply from Your Mortgage People

Hi Iwan, we are so glad to hear you were happy with the advice from the team! Thank you for leaving a review and sharing your experience with us.

Kind regards, Your Mortgage People

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