Vonage for Businesses | United Kingdom & Europe Reviews 3,069

Tauffiq, you’ve done an amazing job! I had been struggling for the past 36 hours and spoke with three different agents, but finally, you were able to resolve the issue. Our Vonage app had crashed, and... See more

I made a massive mess up today and deleted stuff on my laptop vonage. a lovely person call Shelter helped me correct it all, so helpful as I am useless at tech. thank you Shelter you are a star

We were unable to call a few international numbers and contacted Vonage. The agent Ange patiently looked into the matter and gave me the case numbers and assured me to resolve the issue at the earlies... See more

Panache helped me get back online after a password issue. Once I was talking to a human rather than a Bot things went smoothly although I waited nearly 30 mins before being connected to a human.

Just been back on the Chat with Panashe again. I had a few technical issues with our new set up and Panashe sorted each one in turn - systematically and efficiently. My last issue turned out to be a u... See more

After a lengthy time of trying to reach an agent firstly by telephone and then to be told the only option was to communicate via the online form, once through to the agent, it was a positive experien... See more

I needed to cancel my arrangement with Vonage. I was introduced via the chat line to an operator called Shelter who was courteous, polite and efficient. Shelter handled my enquiry quickly and resolved... See more

Prompt and efficient service. I needed assistance with the company invoices for our accounts department, and Shelter quickly understood the task at hand. Very polite and professional throughout. Thank... See more

Having problems getting monthly bills emailed to us. Shelter was agent that dealt with request in a very time efficient manner. Whilst I could not download the bills myself she downloaded them for me... See more

I've been with Vonage for many years but had a billing query and needed to discuss a change in business location. The customer phone went dead each time I called it so tried the chat bot and got thr... See more

Just getting started with Vonage after being recommended by a close friend. I can already tell the service is going to be exactly what I need. I ran into an issue with setting up my account and Tuwa... See more

You can absolutely trust if you have any issues the Vonage support team will promptly and efficiently resolve them. I had Tuwanda and Tomiris help me with an issue today and they could not have be... See more

I had an issue with the app where no calls were coming through to me. I contacted vonage support and Shelter came to my rescue. Shelter helped me step by step and managed to resolve my issues. Shel... See more

Started Good then went bad then went good. Started off pretty good dealing with a gentleman, then he left and we were left stuck with no help trying to make changes we could not make. Contacted the c... See more

I was fortunate that my enquiry regards an additional Vonage phone line was handled by Orji Obumneme. He was quick to respond, answered all my questions (and there were plenty!) which enabled me to... See more

Ange had lots of patience and was very helpful during my tech difficulties. Makes life easier knowing you can rely on someone on the other side to actually solve your issues!

I have been with Vonage for many years and the level of service is excellent, purchased a hand set from Amazon, had a few issues connecting it, no problem. I contacted Vonage Chat and Tuwanda took car... See more

I tried to change the registered address on line, but could not. I used the number to call as provided to change address. The contact then told me they do not deal with business queries' on the numb... See more

We just started vonage services and my First point of contact was Tomiris Ilyassovas. She helped me understand each and every aspect about the services and was immensely patient. It was really a great... See more

Had to change timings and set up transfer. Spoke to Shelter via chat and they did everything I asked. Very helpful and made my day so much easier.

I've used Vonage online support chat before for the same assistance I need today, but 9/10 I have to stay only chatting with the support for over an hour. Today I got Ange (just like an angel) problem... See more

Shelter was so helpful - sorted out my active lines and helped me to set up with new extensions. Makes such a difference when this communication chat works well with someone who really wants to help... See more

I had ordered a new extension and a new handset for a new staff member. I had no idea how to set it all up so spoke with Panache on web chat and she helped me through every step! Fantastic service - g... See more

Our company has been with Vonage for a few years and this was the first time I have needed to contact technical support for one of our staff working remotely. I used the web chat to get instant suppo... See more

thank you so much to Shelter who helped me on the live chat today. Super friendly and very quick at helping me solve my problem - less than 5 minutes and our vonage call recording capacity is fixed :)... See more

I was very impressed this time, as I had the solution quite quickly, compared to other occasions where I got nowhere till support 2 got involved and then it was seconds

Shelter (Customer Service Advisor on Chat) was amazing and helped me through any difficulties with setting up the phone. We had a problem phone but Shelter did not give up on it and we worked through... See more

I was having trouble getting in touch with anyone on the phone and reluctantly had to use the online chat, however the person on the end of the line .... Shelter proved to be excellent, they sorted... See more

I needed to cancel the contract with Vonage and Shelter helped me with this. Shelter was polite and efficient, and answered all my questions. Great service!

What a super Star ANGE sorted my issue within 15 mins This guy needs a pay rise plus he made sure and gave me test call that all is working in order

I had contact with 2 members of the Vonage Team (Shelter and Orji) to resolve my issue as there were 2 different elements to it - they were both fantastic. They were patient, professional and got m... See more

I had the pleasure of chatting to Shelter with regard to voicemail and call forwarding on my new account. It wasn't straight forward and they were quick, efficient and easy to communicate with Good J... See more

Great Support From Ange Chatted this morning to get a feature added, Ange identified the issue immediately helped me through to sales and then set the whole thing up - Brilliant!

Shelter was very helpful and managed to get our account activated quickly, after waiting for more than 24 hours after speaking to another advisor. Thank you for your help.

CHAT support was too good, super fast, guy was really helpful, he waited for me to get it sorted before he goes offline Thank you

Shelter, amazing Service & Credit to Vonage. I had a slight tech issue, shelter was very patient and helpful, talked me through the issue and was able to solve the problem. Thank you!

I spoke with Orji Obumneme, who was very professional and articulate. He helped me with my questions and suggested a phone according to my needs. Good service.

We have been customers of Vonage for many years and have always been impressed with the customer service, whether within sales or technical support Panashe helped us with setting up a virtual receptio... See more

Panache was a fantastic help on the support and their efforts to help me get to the bottom of my issue was fantastic. They were quick to to replies and resolve my issue.

I had a great experience with Shelter the vonage live chat support agent, who helped me out of the box to resolve my issue on the spot. Really appreciate it. Thank you guys.

Polite and efficient chat. Still working to find the solution, but the AI bot was refreshingly brief and passed me along to a human agent quickly.

Every matter is solved in minutes. Professionalism at its best. keep it up

I am super satisfied with their customer service. I needed help twice and they supported me fully and perfectly. Shelter and Agne both supported me perfectly.

ange, was very helpful support when setting up my business account, helping me troubleshoot and hit the ground running with my business number

Shelter from Vonage provided good support and solved my requirements.

Quick reply online chat which dealt with my query very satisfied.

Shelter helped us with our request. Thank you it was quick and we had no issues.