Absolutely brilliant company with a great selection of doors and windows in a variety of styles. The website is extremely user friendly. Was able to seamlessly design what I needed to get the job done... See more
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Company details
About Value Doors and Windows
Written by the company
Contact info
100 Thornes Lane, Wakefield, WF2 7QX, Wakefield, United Kingdom
- 0333 051 0365
- sales@valuedoors.co.uk
- www.valuedoors.co.uk
Replied to 85% of negative reviews
Typically replies within 1 month
After service shocking…
I have a problem with a door they fitted. Can I get hold of anyone..no! Poor quality fitting to have wind whistling through the gaps!
External door issue
Had an issus with an external door,Deccy came out instantly and fixed it for me along with a couple of other issues he noticed! Excellent service,lovely manner and very good service!
100% recommend
Top service! Ordering process was as as easy as it could be really, by far the easiest on our renovation to date. Fitters were great lads and tidied up properly (which seems unusual for most trades these days)
Beautiful door…Quick to get back with…
Beautiful door…Quick to get back with quotes & information on products availability. Recommend a more affordable option at the same quality.
Absolutely brilliant company
Absolutely brilliant company with a great selection of doors and windows in a variety of styles. The website is extremely user friendly. Was able to seamlessly design what I needed to get the job done. Easy checkout process, no waiting for quotes! Highly recommended!
Good service. Happy to use again
Good service, polite gentleman came out to a relatives property. Was helpful and polite. Didn't try to sell them extras but reassurance there needs and completed the service expected

Reply from Value Doors and Windows
Website is very easy to navigate and…
Website is very easy to navigate and love you can choose all the different styles and see what would suit front door. Made life so much easier as I’m have to see visually what looks like before committing.

Reply from Value Doors and Windows
"Easy to follow website ",,,.......and useful…
Easy to follow website and useful information on it. Wide range if products to view

Reply from Value Doors and Windows
Very professional and great service
Very professional and great service
High recommend

Reply from Value Doors and Windows
Excellent Service and Great Value!
I ordered a composite door from Value Door and Windows, and the experience was amazing from start to finish. The customer service team was helpful and professional throughout the process. The door was delivered on time, and the quality is excellent. I was especially impressed by the price — it was extremely affordable! I bought a similar door two years ago from another company and paid three times more. I’m very happy with my purchase and highly recommend Value Door and Windows to anyone looking for quality doors at great prices. (Syed Shah)

Reply from Value Doors and Windows
Absolutely over the moon
Absolutely over the moon , they couldn’t be more helpful throughout the process, fantastic, top value for money. Excellent 👍

Reply from Value Doors and Windows
WARNING
This company has gone into liquidation owing (amongst many others) a small, local charity thousands of pounds. Deposits totalling almost £3000 were taken for 7 doors that have not been supplied.
The two companies below are registered at the same address with the same sole director. That director has multiple limited companies, some registered with two forenames, some with only one.
1. UK Composite Doors Ltd. You can check this on the Companies House website Company number 14555880.
2. MR Home Improvement Ltd trading as Value Doors and Windows Company number 14448469.
I left a truthful review on UK Composite Doors Ltd and was threatened with legal action for defamation if I did not take it down. My solicitor confirmed that there was no case to answer as the statements I made were entirely accurate.
As a Trustee of a small, local charity that has lost money, I do not have the time resources to become embroiled in a legal battle, even when I know I would win. I have taken down that review and replaced it. My efforts will be better directed to trying to replace the money that has been, effectively, stolen from our charity.
Claim they are not trading but companies house says otherwise
I have an issue with a window installed and they claim that they have stopped trading and that I should raise it with the insurance that they set up.
Attempted to deal with Installsure and they have refused to assist as the company is still listed as trading.
If you are about to buy from then then think twice. If you have bought with them then they are unlikely to offer you any aftercare - so you may want to consider your options with your bank etc.

Reply from Value Doors and Windows
BEWARE! No More Aftercare and Poor Quality Door
Aftercare is non-existent — the aftercare phone number 01924 601 888 on website is no longer in service and there is no email to contact. When I called, the message simply said, “Sorry, the phone number is not found.”
The door was poorly made and badly installed. Within just a few months, water started penetrating at the bottom due to poor sealing. The trim and sealant are already damaged.
The lock is poor and very hard to turn, especially when the door is heated by sunlight. Sometimes I have to use the back door to get out — a serious safety hazard that could be life-threatening in an emergency.

Reply from Value Doors and Windows
SCAM ARTIST ! DO NOT USE
This company took my money !
£1600 they scammed me out of !
Took my money, never fitted the door.
Then turned off all the phone lines so I can contact them, tried to dispute the transaction with my bank but the company would not approve a refund!
Scam artist

Reply from Value Doors and Windows
Poor Experience – Ongoing Issues and No Accountability
I would strongly advise others to be cautious when dealing with Value Doors. My experience has been incredibly frustrating, and the issues remain unresolved.
I ordered a composite door based on a clear design that I shared multiple times with the company. Despite this, the wrong door was installed. In an attempt to rectify the issue, the installation team sprayed parts of the door using rattle cans — a method I made clear I was not comfortable with. The result was a poor-quality, substandard finish that falls far short of the factory-standard appearance I was promised. Given the cost of the door, this is simply unacceptable.
After raising the issue immediately, I was reassured that someone named Gary would be in touch to resolve it. I followed up multiple times and was repeatedly told he would reach out — but that never happened. I’ve now been waiting over 55 days with no meaningful contact or resolution.
Although the installers were polite, they approached me directly about the complaint, which felt inappropriate. More importantly, I later found out from a second opinion that the door isn’t secure. Even when it’s locked, it can be pulled open slightly at the top corner — a serious security concern for any homeowner.
Despite sending video evidence and clear communication, nothing has been done. The lack of aftercare and accountability is incredibly disappointing.
Worryingly, I’ve since learned that this company has a pattern of rebranding and changing names, which appears to be a way to avoid responsibility for poor service. This should be a major red flag for anyone considering them.
Thankfully, I paid using their finance option, so I’ve been able to raise a Section 75 claim to try and recover my money. But many customers may not have this protection — and could be left with a faulty product and no support.
I expected far better, both in terms of product and service. If it were possible to leave zero stars, I would. I do not recommend this company under any circumstances.
Absolutely terrible experience
Absolutely terrible experience. First of all we had to pay everything before installation which was the opposite of what was stated when we paid the deposit. They delivered doors months earlier than installation so we had to store massive bi-fold doors in our garage. Installers never turned up on day of install and I had no phone call to say why - i had to call them to find to which they responded that i had talked to the installer to rearrange, i think i would have remembered that happening. Installer did not turn up a second time and had to rearrange again off my own back. During installation my new patio was damaged - this was however rectified by the installer. Door seal also damaged during installation and this was supposed to be rectified and it never has been after multiple emails to the company. I have also tried to call both numbers and they are no longer recognised so I'm assuming they are no longer operating.
Poor instruction ruined expensive doors
We ordered a front and back composite door from value doors. There was a minor hiccup with the lock but that was resolved.
The biggest problem is that the doors are covered in a film. We are amidst a new build so we thought the film would add some protection until we moved in.
The film has baked onto the doors and completely ruined the finish. We have tried so many way to get it off without success. The doors have a wood grain, so you cannot use a scraper. We contacted value doors who spoke to the manufacturer who stated we should have removed the film immediately. Not very helpful. We have contacted customer service several times and they do not reply.
They were expensive doors as we did mot want to skimp on the essentials but they look awful.
We delayed writing this review in the hope Value doors would offer a solution.
Do not use!
Value doors installed our doors wrong and never completed the installation. They do not answer our emails and calls and will not fix this. Do not use!
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