Value Doors and Windows Reviews 1,772

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the company's helpful and friendly staff, as well as the easy-to-use website that displays all costs upfront. People highlight the good choice of doors and great prices. Consumers are pleased with the quality of the doors and the efficient installation process. The installers are often mentioned for their professionalism, knowledge, and tidiness. However, there are some mixed opinions regarding the delivery service and order process, with some reviewers reporting delays and communication issues. Some consumers have also reported negative experiences with the contact, citing a lack of communication and unresponsiveness to inquiries.

Based on these reviews

Rated 4 out of 5 stars

Absolutely brilliant company with a great selection of doors and windows in a variety of styles. The website is extremely user friendly. Was able to seamlessly design what I needed to get the job done... See more

Rated 4 out of 5 stars

Prices were outstanding! Fitter was fab nothing tp much trouble. He knew what to do without fault. Only niggle if I had to pick was too many different phone numbers callin regarding the job and I was... See more

Company replied

Rated 4 out of 5 stars

The product was fine, but not all of it arrived at the same time. There was no delivery document to tell me the number of parcels I was supposed to have got so I didn't know one was missing. 😟 It too... See more

Company replied

Rated 4 out of 5 stars

The ordering of 2 sliding doors and a front door was effortless. Got all the information I needed from my many questions. The delivery kept being delayed due to a manufacturing problem with t... See more

Rated 5 out of 5 stars

Top service! Ordering process was as as easy as it could be really, by far the easiest on our renovation to date. Fitters were great lads and tidied up properly (which seems unusual for most trades th... See more

Rated 5 out of 5 stars

Had an issus with an external door,Deccy came out instantly and fixed it for me along with a couple of other issues he noticed! Excellent service,lovely manner and very good service!

Rated 5 out of 5 stars

Website is very easy to navigate and love you can choose all the different styles and see what would suit front door. Made life so much easier as I’m have to see visually what looks like before commit... See more

Company replied

Rated 5 out of 5 stars

I ordered a composite door from Value Door and Windows, and the experience was amazing from start to finish. The customer service team was helpful and professional throughout the process. The door was... See more

Company replied

Rated 2 out of 5 stars

A shame that this company's fantastic customer service and sales support is let down by such poor quality products. Regretting our decision to use this company after multiple post-installation cal... See more

Rated 5 out of 5 stars

From my initial enquiry all the way through to fitting my experience with Value Doors has been exceptional. Everyone i have spoken to on the phone has been friendly & helpful. Special shout out to our... See more

Company replied

Rated 5 out of 5 stars

VERY IMPRESSED! Liam was phenomenal—so helpful, zero pressure, and always on hand with advice and support. TRULY FAULTLESS customer service. We ordered a black aluminium kitchen window, French... See more

Company replied

Rated 5 out of 5 stars

Order Number 2677 We ordered a new front door and had it installed by Value Doors. Before deciding to go with Value Doors we had a number of companies around to quote. Value Doors gave us fantastic... See more

Company replied

Rated 5 out of 5 stars

We had a new front door with stained glass installed by Value Doors which looks beautiful. Really pleased with the door which has been complimented by our neighbours. The door is well built and locks... See more

Company replied

Rated 2 out of 5 stars

Communication is key to good customer service. Delivery time given 3-4 weeks..actual delivery 8 weeks. 19 calls I made, 2 joiners arriving to no door arrival cost to me £40. 1st call reason for non de... See more

Company replied

Rated 5 out of 5 stars

The quality of the front door is exceptional, unbeatable even. Let alone the value - there is no way you will get a better door for such a low price elsewhere. Exceptional customer service too - calle... See more

Company replied

Rated 5 out of 5 stars

From start to finish fantastic company sales person came out to tell us about the windows and showed us the product . Fitters then came out to measure up with the final sizing. 3 weeks later the wind... See more

Rated 2 out of 5 stars
Invited

The door is fine. But the service has been poor. From postponed appointments at the estimate and installation stages to an installer who didn't conceal his fury at being sent to install the door... See more

Company replied

Rated 5 out of 5 stars

Undoubtedly positive experience. Value Doors responded quickly when I urgently needed a new door, then every steps of the door change happened in a professional manner. After a half a year use of our... See more

Company replied

Rated 5 out of 5 stars

We had a new door fitted by valuedoors. The end to end process was flawless. Excellent communication throughout the process. The fitter David was fantastic and was a pleasure to have in our home. The... See more

Company replied

Rated 5 out of 5 stars

Amazing door and service. I am so so happy with my new door. Its exactly what i hoped it would be. The quality, the colour and overall experience was superb. Our fitter David was fantastic and deserve... See more

Company replied

Rated 3 out of 5 stars

I ordered a door in Feb 2020 for a late March early April 2020 fitting and I appreciate that Covid has caused many issues for everyone. However, I have called all 3 phone numbers several times (each n... See more

Rated 5 out of 5 stars

Value doors worked with us to ensure installation of our new doors before gardening work began. The door was expertly installed by Ian and Toby. Really pleased with our door so have ordered a new wind... See more

Company replied

Rated 5 out of 5 stars

This is a great company. We dealt with Liam and Martha who could not have been more accommodating and helpful. We were on a tight budget and Value doors were the most cost effective option for us... See more

Company replied

Rated 5 out of 5 stars

Value doors supplied and fitted us a new front door. The ordering and fitting process was extremely straightforward and we now have a good quality, well fitted door that we are extremely happy with. T... See more

Company replied

Rated 5 out of 5 stars

Had my composite door fitted today and am one happy satisfied customer. Ian came early afternoon and job completed in no time at all to a very high standard. Overall effect stunning. Nothing was too m... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish. From the helpful advisors to the actual fitting. All done very quickly. Phil was superb and informative when both surveying and fitting. We'll be back in touch... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend valuedoors if your looking to buy a new door they offer an easy online order service Lots of options to choose from When order placed door was delivered within 2 weeks... See more

Company replied

Rated 5 out of 5 stars
Invited

From the initial contact with Value Doors, the staff were polite and easy to talk to with good knowledge of the products. Customer service was second to none and we were kept informed every step of... See more

Rated 5 out of 5 stars

Guy I called with was very helpful, made the process easy and straight forward. Door looks great, quite simple to instal, my first time buying a door so I gave the measurements of my opening thinkin... See more

Company replied

Rated 5 out of 5 stars

Very pleased with value doors , Paul, sue and Lucy all made the experience very smooth with excellent communication even when there was an issue it was sorted very quickly and professionally. Would us... See more

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Rated 5 out of 5 stars

What a great company to deal with, from the start they were extremely helpful even though I changed various options. Installation was quick and the fitter could not have done a better job, he even did... See more

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Rated 5 out of 5 stars

I recently had a new front door fitted by Value Doors and I honestly couldn’t be happier – it has completely transformed the front of my house! The quality of the door is outstanding: solid, styli... See more

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Rated 3 out of 5 stars

Fitting unsatisfactory. I was not made aware that the door and fitting would have to be paid in full before any work was carried out. The door itself seems fine, the condition of my walls and skirti... See more

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Rated 5 out of 5 stars

Good service, polite gentleman came out to a relatives property. Was helpful and polite. Didn't try to sell them extras but reassurance there needs and completed the service expected

Company replied

Rated 2 out of 5 stars

We ordered a front and back composite door from value doors. There was a minor hiccup with the lock but that was resolved. The biggest problem is that the doors are covered in a film. We are amid... See more

Rated 5 out of 5 stars

Absolutely over the moon , they couldn’t be more helpful throughout the process, fantastic, top value for money. Excellent 👍

Company replied

Rated 5 out of 5 stars

Easy to follow website and useful information on it. Wide range if products to view

Company replied

Rated 5 out of 5 stars

Beautiful door…Quick to get back with quotes & information on products availability. Recommend a more affordable option at the same quality.

Rated 5 out of 5 stars

Romeo fitted our new door, frame and separate side window. He was conscientious, exacting, tidy and helpful. I thoroughly recommend him and am pleased to have chosen Value Doors for the work carried... See more

Rated 5 out of 5 stars
Invited

Will use again. Easy to use website, with good choice, and all costs displayed upfront. Helpful, friendly staff. Installer came when agreed to inspected the old back door and frame and discuss ou... See more

Rated 2 out of 5 stars

Can not complain about the initial install, great job. But both doors have since broken within a year, calling weekly for 5 weeks with promisies someone will be in touch and arrange for the repair. As... See more

Rated 3 out of 5 stars

Had a door fitted recently. Fitter stated he needed to return to fit a couple of screw caps to cover the holes in bottom of door and to leave an invoice. Haven't seen him since and that was 3 weeks... See more

Rated 5 out of 5 stars

We had a Garolla Garage door fitted by Andy, at our home in Thornton Cleveleys, Lancashire. Turned up on time, neatly fitted and tidy in his work. Would certainly recommend his work. The only dis... See more

Rated 3 out of 5 stars

There is a lack of communication within the company, confirmed dates for measurements and installation, twice told last minute cannot make due to personal issues. Waited 6weeks for door to be installe... See more

Rated 5 out of 5 stars
Invited

Excellent service from the very start. Great choice of doors great prices. Kept up to date with the installation details. Matt arrived on the day worked efficiently tided up and gave me instructions h... See more

Rated 4 out of 5 stars
Invited

Scheduled fitting date missed due to stock issues at the factory. This information was not passed either to the customer or the fitter. Once the doors were delivered to him the fitter (Steve Day) ve... See more

Rated 5 out of 5 stars
Invited

Went to Value Doors after their partner company, Garrolla Doors, did such a good job fitting a roller door to our garage. Andy did a great job coming over to discuss options, measuring up, providing... See more

Rated 5 out of 5 stars

I’m very impressed with Value Doors and the whole experience from start to finish. The process was simple, straightforward, and completely hassle-free. Communication was clear throughout, and I felt w... See more

Company replied

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Company details

  1. Door Shop
  2. Door Supplier
  3. Double Glazing Installer
  4. PVC Windows Supplier

About Value Doors and Windows

Written by the company

Here at Value Doors, we offer a range of external doors supply only and fully fitted across the UK. We differ to others as we are an online door company where customers can buy their doors online and pay by card, Klarna, 0% interest free finance or over 10 years. We never send a salesman into your home, only your local, professional door installer. With a door range that varies from composite Doors, aluminium bifold doors, aluminium French Doors and sliding patio doors with fast lead times. Get your new door from Value Doors today after looking at our excellent Trustpilot reviews there is only one right choice to make. uPVC doors are also available as well as uPVC windows both supply only and fully fitted. You can order your doors fully online in minutes from anywhere in the world as we have invested huge capital into building our own bespoke online door builders. Having thousands of reviews on Trustpilot brings us more and more door orders here at Vale Doors as customers trust that we will provide the best service possible. Not only do we supply the best doors we also provide the best customer service possible and strive to achieve the highest standards.

Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 month


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Rated 5 out of 5 stars

External door issue

Had an issus with an external door,Deccy came out instantly and fixed it for me along with a couple of other issues he noticed! Excellent service,lovely manner and very good service!

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

100% recommend

Top service! Ordering process was as as easy as it could be really, by far the easiest on our renovation to date. Fitters were great lads and tidied up properly (which seems unusual for most trades these days)

October 21, 2025
Unprompted review
Rated 4 out of 5 stars

Absolutely brilliant company

Absolutely brilliant company with a great selection of doors and windows in a variety of styles. The website is extremely user friendly. Was able to seamlessly design what I needed to get the job done. Easy checkout process, no waiting for quotes! Highly recommended!

October 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Good service. Happy to use again

Good service, polite gentleman came out to a relatives property. Was helpful and polite. Didn't try to sell them extras but reassurance there needs and completed the service expected

September 12, 2025
Unprompted review
Value Doors and Windows logo

Reply from Value Doors and Windows

Hi Kelly,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear that you found our service helpful, polite, and reassuring. It’s important to us that our customers feel comfortable and never pressured into anything unnecessary, so we’re glad this came through in your experience. We appreciate your trust and look forward to helping you again in the future.

Rated 5 out of 5 stars

Website is very easy to navigate and…

Website is very easy to navigate and love you can choose all the different styles and see what would suit front door. Made life so much easier as I’m have to see visually what looks like before committing.

October 15, 2025
Unprompted review
Value Doors and Windows logo

Reply from Value Doors and Windows

Hi Christina,
Thank you for your lovely feedback! We’re delighted to hear that you found our website easy to use and that being able to see the different styles helped you choose what suits your front door best. We believe making things as clear and visual as possible really takes the stress out of decision-making, so it’s great to know it worked for you.

Thank you
Value Doors Team

Rated 5 out of 5 stars

Great products

Great products

October 15, 2025
Unprompted review
Value Doors and Windows logo

Reply from Value Doors and Windows

Hey Caroline,
Thank you for your kind words! We’re so pleased you’re happy with our products and really appreciate your support.

Best regards,

Value Doors

Rated 5 out of 5 stars

"Easy to follow website ",,,.......and useful…

Easy to follow website and useful information on it. Wide range if products to view

October 16, 2025
Unprompted review
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Reply from Value Doors and Windows

Hey Anne,
Thank you for sharing your feedback! We’re really glad you found the website easy to use and the information helpful. It’s great to hear the wide range of products gave you plenty of choice too. We appreciate your support!

Best regards,

Value Doors :)

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Rated 5 out of 5 stars

Very professional and great service

Very professional and great service
High recommend

October 15, 2025
Unprompted review
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Reply from Value Doors and Windows

Thank you for your kind words! We’re so pleased you found our service professional and helpful. Your recommendation means a lot to us, and we really appreciate your support.

Best regards Value Doors Team

Rated 5 out of 5 stars

Excellent Service and Great Value!

I ordered a composite door from Value Door and Windows, and the experience was amazing from start to finish. The customer service team was helpful and professional throughout the process. The door was delivered on time, and the quality is excellent. I was especially impressed by the price — it was extremely affordable! I bought a similar door two years ago from another company and paid three times more. I’m very happy with my purchase and highly recommend Value Door and Windows to anyone looking for quality doors at great prices. (Syed Shah)

September 5, 2025
Unprompted review
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Reply from Value Doors and Windows

Hey

Thank you so much for sharing your experience in such detail! We’re delighted to hear that you found the process smooth from start to finish and that both the quality and value exceeded your expectations. It’s fantastic to know you’re happy with your new composite door and that our team could make the experience straightforward and professional. Your recommendation means a lot to us, and we truly appreciate your support.

Best regards,
Value Doors

Rated 5 out of 5 stars

Absolutely over the moon

Absolutely over the moon , they couldn’t be more helpful throughout the process, fantastic, top value for money. Excellent 👍

September 18, 2025
Unprompted review
Value Doors and Windows logo

Reply from Value Doors and Windows

Hi Liam
We’re absolutely thrilled to hear this! Thank you for your kind words — it’s wonderful to know you found the process helpful, the value excellent, and the service fantastic. Your feedback really means a lot to us. 👍

Best regards,
Value Doors

Rated 1 out of 5 stars

WARNING

This company has gone into liquidation owing (amongst many others) a small, local charity thousands of pounds. Deposits totalling almost £3000 were taken for 7 doors that have not been supplied.
The two companies below are registered at the same address with the same sole director. That director has multiple limited companies, some registered with two forenames, some with only one.
1. UK Composite Doors Ltd. You can check this on the Companies House website Company number 14555880.
2. MR Home Improvement Ltd trading as Value Doors and Windows Company number 14448469.
I left a truthful review on UK Composite Doors Ltd and was threatened with legal action for defamation if I did not take it down. My solicitor confirmed that there was no case to answer as the statements I made were entirely accurate.
As a Trustee of a small, local charity that has lost money, I do not have the time resources to become embroiled in a legal battle, even when I know I would win. I have taken down that review and replaced it. My efforts will be better directed to trying to replace the money that has been, effectively, stolen from our charity.

July 7, 2025
Unprompted review
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Rated 1 out of 5 stars

Claim they are not trading but companies house says otherwise

I have an issue with a window installed and they claim that they have stopped trading and that I should raise it with the insurance that they set up.

Attempted to deal with Installsure and they have refused to assist as the company is still listed as trading.

If you are about to buy from then then think twice. If you have bought with them then they are unlikely to offer you any aftercare - so you may want to consider your options with your bank etc.

August 1, 2025
Unprompted review
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Reply from Value Doors and Windows

We’re very sorry to hear about your experience and the frustration this has caused. We always aim to provide clear communication and support for our customers, and it’s disappointing to hear we haven’t met that standard for you.

We’d like to look into this matter further and see how we can best resolve it for you. Please could you contact us directly at sales@ valuedoors.co.uk with your order details so we can review the situation?

We take feedback like this seriously and are committed to addressing your concerns.

Best regards,
Value Doors

Rated 1 out of 5 stars

BEWARE! No More Aftercare and Poor Quality Door

Aftercare is non-existent — the aftercare phone number 01924 601 888 on website is no longer in service and there is no email to contact. When I called, the message simply said, “Sorry, the phone number is not found.”

The door was poorly made and badly installed. Within just a few months, water started penetrating at the bottom due to poor sealing. The trim and sealant are already damaged.

The lock is poor and very hard to turn, especially when the door is heated by sunlight. Sometimes I have to use the back door to get out — a serious safety hazard that could be life-threatening in an emergency.

August 8, 2025
Unprompted review
Value Doors and Windows logo

Reply from Value Doors and Windows

Hi Kim
We’re very sorry to hear about your experience and the issues you’ve faced with your door. We take concerns like these very seriously — especially when it comes to safety and quality — and we completely understand your frustration.

Please could you get in touch with us directly via our website contact page with your order details so we can investigate this further? We want to review what has happened here and do our best to find a resolution for you.

Your feedback is extremely important to us, and we are committed to improving both our products and aftercare service.

Best regards

Rated 1 out of 5 stars

SCAM ARTIST ! DO NOT USE

This company took my money !
£1600 they scammed me out of !
Took my money, never fitted the door.
Then turned off all the phone lines so I can contact them, tried to dispute the transaction with my bank but the company would not approve a refund!
Scam artist

July 8, 2025
Unprompted review
Value Doors and Windows logo

Reply from Value Doors and Windows

We’d really like the opportunity to investigate this matter in detail. Could you please contact us directly via our contact page with your order reference or any supporting information so we can look into this urgently?

Rated 1 out of 5 stars

Poor Experience – Ongoing Issues and No Accountability

I would strongly advise others to be cautious when dealing with Value Doors. My experience has been incredibly frustrating, and the issues remain unresolved.

I ordered a composite door based on a clear design that I shared multiple times with the company. Despite this, the wrong door was installed. In an attempt to rectify the issue, the installation team sprayed parts of the door using rattle cans — a method I made clear I was not comfortable with. The result was a poor-quality, substandard finish that falls far short of the factory-standard appearance I was promised. Given the cost of the door, this is simply unacceptable.

After raising the issue immediately, I was reassured that someone named Gary would be in touch to resolve it. I followed up multiple times and was repeatedly told he would reach out — but that never happened. I’ve now been waiting over 55 days with no meaningful contact or resolution.

Although the installers were polite, they approached me directly about the complaint, which felt inappropriate. More importantly, I later found out from a second opinion that the door isn’t secure. Even when it’s locked, it can be pulled open slightly at the top corner — a serious security concern for any homeowner.

Despite sending video evidence and clear communication, nothing has been done. The lack of aftercare and accountability is incredibly disappointing.

Worryingly, I’ve since learned that this company has a pattern of rebranding and changing names, which appears to be a way to avoid responsibility for poor service. This should be a major red flag for anyone considering them.

Thankfully, I paid using their finance option, so I’ve been able to raise a Section 75 claim to try and recover my money. But many customers may not have this protection — and could be left with a faulty product and no support.

I expected far better, both in terms of product and service. If it were possible to leave zero stars, I would. I do not recommend this company under any circumstances.

June 13, 2025
Unprompted review
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Rated 1 out of 5 stars

Absolutely terrible experience

Absolutely terrible experience. First of all we had to pay everything before installation which was the opposite of what was stated when we paid the deposit. They delivered doors months earlier than installation so we had to store massive bi-fold doors in our garage. Installers never turned up on day of install and I had no phone call to say why - i had to call them to find to which they responded that i had talked to the installer to rearrange, i think i would have remembered that happening. Installer did not turn up a second time and had to rearrange again off my own back. During installation my new patio was damaged - this was however rectified by the installer. Door seal also damaged during installation and this was supposed to be rectified and it never has been after multiple emails to the company. I have also tried to call both numbers and they are no longer recognised so I'm assuming they are no longer operating.

June 2, 2025
Unprompted review
Rated 2 out of 5 stars

Poor instruction ruined expensive doors

We ordered a front and back composite door from value doors. There was a minor hiccup with the lock but that was resolved.
The biggest problem is that the doors are covered in a film. We are amidst a new build so we thought the film would add some protection until we moved in.
The film has baked onto the doors and completely ruined the finish. We have tried so many way to get it off without success. The doors have a wood grain, so you cannot use a scraper. We contacted value doors who spoke to the manufacturer who stated we should have removed the film immediately. Not very helpful. We have contacted customer service several times and they do not reply.
They were expensive doors as we did mot want to skimp on the essentials but they look awful.
We delayed writing this review in the hope Value doors would offer a solution.

September 3, 2024
Unprompted review
Rated 1 out of 5 stars

Do not use!

Value doors installed our doors wrong and never completed the installation. They do not answer our emails and calls and will not fix this. Do not use!

July 26, 2025
Unprompted review

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