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Official North American Retail and Wholesale Distributor of RIMBA erotic adult products including mens and womens lingerie, BDSM Gear, Electro Sex Toys, CBT, Sylvie Monthule erotic jewelry and more.
217 Wisconsin Ave, Suite 311, 53186, Waukesha, United States
3.9
3 reviews
I was able to find a very unique gift for my lovely wife for our anniversary. They have a great variety of adult products that are more tasteful and quality then the ones you see in most shops. Our order shipped fast and we love the quality of the jewelry. We will order again in the future.
I've placed 6 orders with TheRimbaStore in the past 15 years. Fun kinky stuff! Fast shipping. They've always been happy to answer my questions via phone or email before or after I buy. Some things they have are so wild ya gotta ask just how to use them ;)
Reply from The Rimba Store
Thanks for your continued business! Happy to know you're a longtime fan of our very fun products.
I bought several items from this store. Not initially troubled by the lack of reviews, I now know I should have been. Before ordering I asked for some sizing advice, the representative was friendly and helpful, based on the advice I placed an order. Unfortunately, the sizing information I received was off by as much as 36%, leaving me with unusable items. I contacted customer support about this and they were accommodating to let me return the items. They did however not admit any fault. When they received my return the troubles began. I had at that point paid for items I couldn't use (based on their provided sizing information) and return shipping for these. When returning the items I had been unable to provide the original packaging, as the original packaging was just a sealed plastic bag. Genna G. and the store manager found this unacceptable and would not provide me with a replacement, nor cover my expensive return shipping. Without my agreement, they chose to return me the price of the product, minus shipping and discount (item was on sale), to my Paypal account. This caused a new problem as I now was unable to dispute with Paypal as Paypal already found I had received a refund for the item. So I got a partial refund, not enough to buy another item of the right size, and had to cover return shipping for their mistake. Bottom line, this is a store that cares most about profits, second about packaging and last, if at all, about the customer. Stay away!
Reply from The Rimba Store
You can find thousands of great reviews at our TheRimbaStore Etsy shop. Sorry to hear of this specific problem. We give detailed sizing info as our very intimate products are many times not returnable due to Federal and State laws. Most customers are very happy to know this considering where and how many of our very kinky products are worn. In this case we did provide a near full refund just to be nice even though we had no obligation to do so.
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