The Hemp Collect / Modern Herb Co Reviews 217

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are particularly pleased with the quality of the products, highlighting their effectiveness and the use of high-quality ingredients. The consensus around product quality is strong, with many consumers noting that the products meet or exceed their expectations. People also appreciate the ability to purchase small quantities, which allows them to sample different items before committing to larger sizes. Consumers consistently praise the company's customer service, describing it as impeccable and top-notch. They value the responsiveness and helpfulness of the staff, who often go above and beyond to ensure customer satisfaction. The ordering process is generally seen as easy and secure. Opinions on the delivery service are mixed, with some reviewers reporting fast shipping and others experiencing delays.

Based on these reviews

Rated 4 out of 5 stars

This is my first order, shipping was fast and I was surprised to see samples included which is great for return business! Once I placed my order the charge on my card showed “The Hemp Collect” instead... See more

Company replied

Rated 5 out of 5 stars

The products are very high quality, the website its user friendly and to be honest if I had to choose a thc dealer I would 100% recommend them. They also have verified by id veteran discount all aroun... See more

Rated 5 out of 5 stars

1st time customer here - excellent products and experience! Purchased a few of the small count sample packs. Nice experience, balanced between relaxing and energy. My only complaint - I've tasted the... See more

Rated 5 out of 5 stars

I’m incredibly pick when it comes to edibles and have tried many man brands, but this company has consistently had the best product line and quality. Excellent products with an entirely simple shipp... See more

Company replied

Rated 5 out of 5 stars

The Hemp Collect carries top tier products that will surpass any expectation you thought you had before trying their products. I ordered the Caramels Knockout and it was out of this world. Fantastic... See more

Rated 5 out of 5 stars

First time customer, received my order today and I couldn't be more pleased by the product and they threw in a couple of freebies. Hand written thank you as well, that's always a great sign. Thanks he... See more

Rated 5 out of 5 stars

The customer service here is impeccable. Shout out to Danny for sending me exactly what I need. I suffer from Ehlers Danlos syndrome, which is cause three autoimmune diseases. despite being on a pain... See more

Rated 5 out of 5 stars

This company is amazing! The products are top tier. I had been trialing different companies for the 2 years before I found The Hemp Collect. I haven't purchased anything else since! They even contacte... See more

Company replied

Rated 5 out of 5 stars

My product was defective and the shop I purchased it from would not give me a replacement. I reached out to the customer care team and they were very polite. I sent a video of the defective product an... See more

Rated 5 out of 5 stars

Genuinely impressed. I ordered some live resin edibles and we're blown away at the quality!! Received my order in only a few days and when I opened it I was shocked!? Not only did they give me a free... See more

Rated 5 out of 5 stars

Fast shipping. I received my order in about a week. To my surprise I also found a few extra items, some magnets. Sticker, an infused Carmel and and little personal hand written thank you note. I’m ass... See more

Rated 5 out of 5 stars

Quality products! I mainly use pods due to always being on the go in my day-to-day life. That being said, I ordered online at the Hemp Collect for the first time after purchasing Mountain Herb Co... See more

Rated 5 out of 5 stars

I think this company is outstanding. The shipping is fast. Quality is amazing. Taste, texture, effects all amazing. The packaging is cool and I just can't say enough good things about these guys.... See more

Company replied

Rated 5 out of 5 stars

Incredible products, I have a higher tolerance, and normally buy from the dispensaries here in CA but I figured I’d try something I can ship to my doorstep and I’m completely blown away by how strong... See more

Rated 5 out of 5 stars

The BEST products, great company, great service, easy website. Have ordered multiple times and also buy their products locally. I stopped shopping around or going anywhere else and only buy from these... See more

Company replied

Rated 5 out of 5 stars

I like that a customer is able to buy small quantities. It’s tough for some to put out $40 or more to try something. They make it easy to find the best gummies I’ve found. When I sell another of my 6... See more

Company replied

Rated 5 out of 5 stars

Couldn’t be easier - standard shipping took four days from Oregon. Going to try EVERYTHING. Not crazy about the flavor of “Sour Tangie). Very effective however. Gave me a free treat too!

Company replied

Rated 5 out of 5 stars

I love that I've been able to do trial sizes so I can find what I want with the potency and effects I want. This has led me to now by the larger bags and containers! The taste is great, no complaints... See more

Company replied

Rated 5 out of 5 stars

The ordering process was easy and I felt secured. The delivery was quick and I was notified of my order whereabouts. When I received it was complete and nicely packaged. Thank you, joe v

Rated 5 out of 5 stars

The products are great. The gummies dont have that horrible taste most gummies have. I loved the personal note that came in the box as well as a free sample and magnets. I think out of all the compan... See more

Rated 5 out of 5 stars

The online shop is very organized and easy to use. If you have any problems or need to get in touch with the company they respond to you very quickly. I’ve never had any issues that couldn’t be resolv... See more

Rated 5 out of 5 stars

A side from having great products(gummies) by FAR the best customer service from any other company I had previously tried. Customer service rep CZ was great, answer all of my questions, was very patie... See more

Rated 5 out of 5 stars

I love everything about this packaging it was very discreet the way it was packaged. But when I opened it was like a nice surprise with a free gummie to try and a product sample of salve with a bunch... See more

Rated 5 out of 5 stars

I just opened the box. I haven't tried the product yet, but I'm already blown away. I bought a pod kit + 1 refill. I received that, plus a magnet, sticker, a gummy sample, a salve sample, a 20% discou... See more

Company replied

Rated 5 out of 5 stars

I love that this doesn’t make me drowsy the morning after I smoke it, it helps me focus and gives me more energy then an energy drink so thank you for you’re company and helping me become the best ver... See more

Rated 5 out of 5 stars

I’m a first time customer and the products here are great! I ordered a 3G Black Sheep Blue Cookies pod refill and got a handwritten thank you note and a freebie. Respect

Company replied

Rated 5 out of 5 stars

Timely delivery and great products! Even received some freebies in my box, will be ordering from this company again.

Rated 3 out of 5 stars

One of the carts that I ordered didn't work, it does smell good though. The other card though the purple Hindu Kush is amazing fire 10 out of 10 but my other cart doesn't work 😞

Rated 5 out of 5 stars

Amazing products! Super cute packaging. I received two samples with my order as well. Very happy! Will continue to be a costumer!

Rated 3 out of 5 stars
Verified

service was amazing... the gummies on the other hand, not so much. didn't really taste good and not much of an effect felt. still have 2 other flavors to try; will come back to edit when i have

Company replied

Rated 5 out of 5 stars

This is my second order and it’s because the quality of the first one was higher than anything I could find locally. Enough said!

Rated 5 out of 5 stars

Customer service is top notch, shipping is lightning fast and herb is quality, fan for life!

Rated 5 out of 5 stars

So far the best hemp product I’ve purchased thus far! The packaging was very thoughtful and the marketing is great due to the free samples.

Rated 5 out of 5 stars

Great service. Variety of Awesome products. Fast shipping. Thank you!

Rated 5 out of 5 stars

Our first order from them came in and it was perfect!! The products taste amazing and do the job!!

Company replied

Rated 5 out of 5 stars

Long time customer here! The Hemp Collect is keeping up with Hemp regulations changing in their state. If these new customers would read the banner at the top of their page or an email update it say... See more

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Company details

  1. Cannabis store
  2. Tobacco Supplier

Written by the company

Discreetly shipped, legal dispensary-grade goods that raise the bar on authentic flavor & effects- fanatical about quality & transparency. Made for those who value quality & safety. Experience the difference of full-spectrum craft live resin- and don't be fooled, most 'live resin' products falsely label live terpenes as live resin 🤯. Our Reddit reviews speak for themselves.


Contact info

4.1

Great

TrustScore 4 out of 5

217 reviews

5-star
4-star
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1-star

Replied to 22% of negative reviews

Typically takes over 1 month to reply


Rated 1 out of 5 stars

They steal people money you order…

They steal people money you order cartridges or pods from there and the carts coming leaking and half way empty and the pods half way they stop heating and it doesn’t work anymore if you have bought from them you know what im talking about they are a bunch of thieves

October 9, 2025
Unprompted review
Rated 2 out of 5 stars

Not sure if this is a truly legit company

The company has great prices but a little unhappy with my only to orders. Both my orders the bottles were not sealed and I was shorted a total of 36 tablets. I was informed me to put in comments my order so the packer would get it right. If you look at their pages everything is pretty self explanatory. I would think they would make it right with the conversations I had but it was never mentioned. Be careful for counterfeit products and make sure your products are safety sealed. To much out there that can harm you so buyer beware.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Long time customer here

Long time customer here! The Hemp Collect is keeping up with Hemp regulations changing in their state. If these new customers would read the banner at the top of their page or an email update it says they have opened another facility and to EXPECT delays in shipping. They're worth the wait!!! Those indica gummies are the best for sleep, that g41 joint knocks me on my butt and I'm a seasoned smoker, love the cucumber melon pod from hi-lites, one of their other companies.
I am sensitive to additives and dyes. This company doesn't do any of that and actually cares what's on their products.
All these complainers, go to your plug. You obviously don't care about the Hemp movement and what they're doing to get us customers their amazing products.

September 2, 2025
Unprompted review
Rated 2 out of 5 stars

6 days to actually ship....

First time customer here. Took exactly 6 days for my order to get in the hands of USPS. Was sitting with a label the entire time ready to go, or at least that's what I assume. Two of the days were weekends, so I'll give them that - but still 4 days is insane. First and last order.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

The products are very high quality

The products are very high quality, the website its user friendly and to be honest if I had to choose a thc dealer I would 100% recommend them. They also have verified by id veteran discount all around a great business model.

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

Never Shipped and Left Me Hanging

They pride themselves on customer care and yet they literally do not answer their phone during normal "human hours". They refuse to respond to your emails even after weeks have passed and you follow up. All I'm simply inquiring about at this point is a refund, and now I think I'm just scammed. They are refusing me service. I can't get an employee to answer the phone. Update: After leaving numerous messages across several platforms and reviews and demanding a refund I was finally refunded my money. They said there was only 1 human available to process customer reports during this time. Maybe the company has half decent products and are in a rough patch right now, but this type of business behavior is a deal breaker for me, and they've lost me as a customer. Shop at your own peril.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

The BEST products

The BEST products, great company, great service, easy website. Have ordered multiple times and also buy their products locally. I stopped shopping around or going anywhere else and only buy from these guys.

April 29, 2025
Unprompted review
The Hemp Collect / Modern Herb Co logo

Reply from The Hemp Collect / Modern Herb Co

Thank you for sharing the love, Tony! We're glad you've found what you need with us. Thanks for being one of our regulars. Your support means everything! We'd love to see your next review on our website! www.thehempcollect.com

Rated 5 out of 5 stars

I’m a first time customer

I’m a first time customer and the products here are great! I ordered a 3G Black Sheep Blue Cookies pod refill and got a handwritten thank you note and a freebie. Respect

February 12, 2025
Unprompted review
The Hemp Collect / Modern Herb Co logo

Reply from The Hemp Collect / Modern Herb Co

CZ here! I want to personally thank you for the acknowledgment, R.F. It's incredibly heartwarming to know that, beyond providing your favorite gummies, our efforts to foster a genuine and supportive community resonated with you. Your feedback is the kind of encouragement that keeps us going strong.
Thank you for sharing the love. We’d love to see your next review on our website! www.thehempcollect.com

Rated 5 out of 5 stars

Great Customer Care

My product was defective and the shop I purchased it from would not give me a replacement. I reached out to the customer care team and they were very polite. I sent a video of the defective product and had a brand new one delivered 2 days later. There was an actual handwritten note and a cute magnet sent with it as well. That note made my day! As a person that has since retired from retail, Thank yall for having such great customer service.

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

First time customer

First time customer, received my order today and I couldn't be more pleased by the product and they threw in a couple of freebies. Hand written thank you as well, that's always a great sign. Thanks hempcollect and modern herb co! I will repeat, check them out if you're looking for quality in all aspects.

February 2, 2025
Unprompted review
Rated 5 out of 5 stars

Quality!!

Quality products! I mainly use pods due to always being on the go in my day-to-day life.
That being said, I ordered online at the Hemp Collect for the first time after purchasing Mountain Herb Co. pods in-store from my local dispensary for a little under a year now. This time around, I got the Black Sheep pods Lemon Diesel and Blue Cookies. Both the BS and MHC pods are a smooth pull and don't irritate my throat like flower does. You do still get that lil cough at the end, but yet again, it's almost nothing in comparison. That...might just be a skill issue on that one, lol. User error.
The flavors are also very nice in comparison to other brands I've tried. It doesn't taste like someone who smelled cannabis in their past life tried to, in this life, recreate it as a flavor without ever actually trying it (i.e. yucky, unimpressive, artificial and vile). Instead, the taste is pleasant, unoffensive to the palate, and natural, like Gaia intended.
When opening my package, I received two free samples and a hand written thank you note on the receipt. Knowing I'm supporting a business that actually gets involved with their customers is reassuring.
Overall, I'm loyal to a fault. Genuinely, 10/10. Love these guys!

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

1st time customer here

1st time customer here - excellent products and experience! Purchased a few of the small count sample packs. Nice experience, balanced between relaxing and energy. My only complaint - I've tasted the the Live Resin Delta 9 Anytime Gummies "Mohito" flavor, and I don't care for it all. It tastes like chewing dirt and rope. But this could my inexperience showing, lol.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

The Hemp Collect carries top tier…

The Hemp Collect carries top tier products that will surpass any expectation you thought you had before trying their products. I ordered the Caramels Knockout and it was out of this world. Fantastic product, beautiful packaging, and easy to order. I will be placing another order very soon. Thank you for your excellent service The Hemp Company ✌🏾

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

My Go-To!

So far the best hemp product I’ve purchased thus far! The packaging was very thoughtful and the marketing is great due to the free samples.

January 29, 2025
Unprompted review

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