TGI Reviews 89

TrustScore 4.5 out of 5

4.4

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4.4

Excellent

TrustScore 4.5 out of 5

89 reviews

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Hasn’t replied to negative reviews


Rated 5 out of 5 stars

Excellent time had!

We came on Sunday 20th July at the Xscape Castleford restaurant and was served by a very happy, bubbly guy called Tom. He introduced himself and mentioned it was his second proper shift incase he was a bit slow. We got our drinks fast and he recommended the Fajitas to me and wow. All food was delicious. It did take a little longer to come out which Tom apologised for. But it was worth the wait. Overall we had a great time. Tom was excellent, food was delicious and the vibe was great. Will be frequently coming back! 5****

July 20, 2025
Unprompted review
Rated 1 out of 5 stars

Was given a Birthday Voucher for TGI…

Was given a Birthday Voucher for TGI Fridays in Walsall. Sorry I wouldn't even give a 1 star. No atmosphere, service was shocking, took more than 2 waitress's to find out what menu we were having, no cutlery on the table. Dirty sticky tables & floor was filthy food not even average didn't eat my main course.

Certainly would not recommend and will not be visiting again!!

July 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Our little group had a pre-theatre meal which was delicious delivered by the delightful Leslie. All true. However, if you write a 5star review and show the wait staff, you get a 20% discount off the bill.

June 11, 2025
Unprompted review
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